IT Application Support Intern

3 months ago

Bonita Springs, United States Discovery Senior Living Full time
Job DescriptionJob Description

About Discovery Senior Living

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities. With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments.

Discovery Senior Living is hiring an IT Application Support Intern to join our home office team in Bonita Springs, FL.

This is not a remote opportunity.

The IT Application Support Intern will gain invaluable hands-on experience by assisting with critical business applications on a fast-paced IT team. This internship provides a launchpad for a career in IT, providing hands-on experience with software development and configuration, developing problem-solving skills, contributing to a team's success, and exploring a potential career path in application support and development.

Responsibilities:

  • Assist with the installation, configuration, and testing of new software applications.
  • Provide technical support to end-users, resolving application issues and answering questions.
  • Document application procedures and troubleshooting steps.
  • Conduct research on new technologies and industry best practices related to application support.
  • Participate in system testing and user acceptance testing (UAT) for new application deployments.
  • Create and maintain user guides and training materials for assigned applications.
  • Stay up to date on current IT trends and emerging technologies.

Qualifications:

  • Currently enrolled in a computer science, information technology, or related program (minimum sophomore year).
  • Strong understanding of computer hardware and software concepts.
  • Excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team.
  • A desire to learn and a strong work ethic.
  • Must be results-driven and goal oriented.
  • Must be cognitive and able to work under pressure and meet deadlines.
  • The ability to multi-task and complete assignments accurately and in a timely manner.
  • Must be supportive of team-spirited environment.

BONUS POINTS (not required, but helpful):

  • Experience with specific application development tools or scripting languages (e.g., Python, PowerShell).
  • Experience with IT service desk ticketing systems.
  • Experience with provisioning role-based access.

Benefits: $18.00 - $22.00 depending on level of education and experience.

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

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