Technical Customer Support Engineer

2 weeks ago

Colorado Springs, United States Avispa Technology Full time

Technical Customer Support Engineer - Inside Applications 1333865 A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. The ideal candidate has 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. The company offers a family-oriented culture and environment Technical Customer Support Engineer - Inside Applications Pay and Benefits: Hourly pay: $35/hr Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 24 Month Assignment Technical Customer Support Engineer - Inside Applications Responsibilities: Resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. Deliver technical and application support on the company's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing Ensure customer interactions are handled with a highly satisfying level of customer service. Work with a team of engineers to ensure new support requests are worked in a timely manner. Use a case management system to track your customer interactions, document each case resolution, and ensure custo Publish knowledge articles and FAQs on our Support Portal that enable customers to locate answers to their test and measurement challenges when they need them. Develop and maintain your technical expertise as new products are made available to our customers. Create pre-sales leads and opportunities, translating customer technical needs into specific product offerings. Technical Customer Support Engineer - Inside Applications Qualifications: 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. BS in Electrical Engineering, or equivalent. Experience using oscilloscopes, spectrometers, or any other similar equipment. Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus. Experience in the use of electronic test and measurement instruments and test automation software. This is a customer-facing position, prior soft skills experience is a plus. Ability to effectively interface with customers; experience in technical sales and/or customer service skills. Programming skills that may include .NET, C#, C++, VB, and Python. Clear written and verbal communication skills; able to explain technical subjects over the phone and through email. Self-motivated to investigate and learn about our products and the applications they are used in. Ability to work independently and multi-task in assisting multiple customers every day. Assist in on-boarding and qualification training of Frontline Application Engineers Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.

  • Technical Customer Support Engineer

    2 weeks ago

    Colorado Springs, United States Avispa Technology Full time

    Technical Customer Support Engineer - Inside Applications 1333865 A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. The ideal...

  • Technical Customer Support Engineer

    4 weeks ago

    Colorado Springs, United States Avispa Technology Full time $35

    Job DescriptionJob DescriptionTechnical Customer Support Engineer - Inside Applications 1333865A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact...

  • Technical Customer Support Engineer

    4 weeks ago

    Colorado Springs, United States Avispa Technology Full time

    Job DescriptionJob DescriptionTechnical Customer Support Engineer - Inside Applications 1333865A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact...

  • Technical Customer Support Engineer

    4 weeks ago

    Colorado Springs, United States Avispa Technology Full time

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