Inside Application Engineer

5 days ago


Colorado Springs, Colorado, United States Leadstack Inc Full time

Job Summary:

LeadStack Inc. is a leading provider of contingent workforce solutions, partnering with top Fortune 500 brands. We're seeking an experienced Inside Application Engineer to join our team.

Key Responsibilities:

  • Resolve technical questions across a broad technology range, leveraging AI tools to increase first contact resolution.
  • Deliver technical and application support on data acquisition systems, function generators, digital multimeters, DC/AC power supplies, electronic loads, frequency counters, source measurement units, oscilloscopes, application/test automation software, and software licensing.
  • Ensure customer interactions are handled with a highly satisfying level of customer service.
  • Work with a team of engineers to ensure new support requests are worked in a timely manner.
  • Use a case management system to track customer interactions, document each case resolution, and ensure customer commitments are satisfied.
  • Publish knowledge articles and FAQs on the Support Portal to enable customers to locate answers to their test and measurement challenges.
  • Develop and maintain technical expertise as new products are made available to customers.
  • Create pre-sales leads and opportunities, translating customer technical needs into specific product offerings.

Requirements:

  • BS in Electrical Engineering or equivalent.
  • 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
  • Military PMEL/TMDE experience a plus; experience with/supporting defense/military customers a plus.
  • Experience in use of electronic test and measurement instruments and test automation software.
  • Programming skills that may include.NET, C#, C++, VB, Python.
  • Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.
  • This is a customer-facing position, prior soft skills experience a plus.
  • Self-motivated to investigate and learn Keysight products and the applications they are used in.
  • Ability to effectively interface with customers; experience in technical sales and/or customer service skills.
  • Ability to work independently and multi-task in assisting multiple customers every day.
  • Assist in on-boarding and qualification training of Frontline Application Engineers.
  • Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.


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