Application Support Specialist
4 months ago
Business Location: Northside Interchange Building
eClinicalWorks Application Support Specialist
We are seeking a skilled and experienced eClinicalWorks Support Specialist to join our applications team. The eClinicalWorks Support Specialist will be responsible for overseeing the efficient operation and support of our eClinicalWorks software for both the EMR and RCM functions, as well as related systems. This individual will play a critical role in ensuring the successful optimization, maintenance, and use of eClinicalWorks to support our healthcare and business operations to deliver exceptional patient care. This role will collaborate with medical, RCM, and operational leaders to standardize, streamline, and optimize clinical and business workflows to meet the strategic goals of the organization.
As an Application Support Specialist, the candidate will be responsible for supporting the following areas:
- Collaborate with cross-functional teams, including IT, clinical, and administrative staff, to identify and address system issues, user needs, and process improvements.
- Serve as the primary point of contact for eClinicalWorks-related escalations, troubleshooting complex issues, and providing timely resolution.
- Maintain and develop reports within eClincialWorks for the varied needs of the business.
- Develop and implement support strategies and best practices for eClinicalWorks to ensure smooth operations and maximum system availability.
- Coordinate and oversee system upgrades, patches, and enhancements, ensuring minimal disruption to daily operations.
- Develop and deliver comprehensive training programs to enhance user proficiency and system adoption.
- Stay up-to-date with industry trends and best practices in eClinicalWorks support and proactively recommend system enhancements and optimizations.
- Ensure compliance with data security and privacy regulations, maintaining the confidentiality and integrity of patient information.
- Collaborate with vendors and other external stakeholders to resolve system-related issues and drive continuous improvement.
- Monitoring and managing the project resources, scope and timeline.
- Ensures clinical and business workflows are properly developed, tested, and implemented in production to drive outcomes.
- Develop and document workflows, configure features and functions in EMR and RCM, and help support training the business capabilities to end users.
- Identify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.
* The company reserves the right to add or change duties at any time.
JOB QUALIFICATIONS:
- Minimum Education: High school graduate or equivalent
- Preferred Education: Bachelor's Degree
- Preferred Experience: Understanding of OB/GYN terminology, eClinical Works EMR
SKILLS:
- Effective communicator
- Ability to maintain records
- Attention to detail
- Knowledge in the fields of medicine, anatomy and physiology
- Ability to use computers
-
Technical Application Support Specialist
4 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist is an introductory technical assistance role focused on aiding clients with challenges related to the company's proprietary software. This position necessitates developing a comprehensive understanding of the application to deliver support via calls and emails to both field and corporate personnel. This entry-level role...
-
Technical Application Support Specialist
3 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist is an introductory technical assistance role focused on aiding clients with challenges related to the organization's proprietary software. This position necessitates developing a comprehensive understanding of the application to effectively deliver support via calls and emails to both field and corporate personnel. This...
-
Technical Application Support Specialist
4 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist plays a crucial role in providing technical assistance to clients experiencing challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support through both phone and email...
-
Technical Application Support Specialist
3 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist plays a crucial role in providing technical assistance to users experiencing challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to offer effective support through both phone and email...
-
Technical Application Support Specialist
3 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Technical Application Support Specialist plays a crucial role in providing technical assistance to users encountering challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support via phone and email to...
-
Technical Application Support Specialist
3 weeks ago
Sandy Springs, United States StellarMettle Placements Full timeThe Technical Application Support Specialist plays a crucial role in providing essential technical assistance to users encountering challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support via calls...
-
Application Support
1 month ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist is an entry level technical support position responsible for assisting customers with issues within the company's propriety application. The position requires an ability to gain a strong working understanding of the application in order to provide call and email support to field and corporate users. This entry level...
-
Support Escalation Specialist
4 weeks ago
Sandy, United States apree health Full timeDescriptionSupport Escalation Specialist**Internal Applicants Only** The Support Escalation Specialist works with internal Customer Success and external Benefit Leaders business partners to address issues affecting product use. The Support Escalation Specialist job will report to the Technical Customer Support organization closely partnering with the Tier 2...
-
Administrative Support Specialist
4 weeks ago
Sandy Springs, United States Cincinnati AI Inc Full timePosition OverviewCincinnati AI Inc is seeking a dedicated Administrative Support Specialist to enhance our operational efficiency. The ideal candidate will possess exceptional English communication skills and demonstrate a strong commitment to working in a collaborative office environment.Key Responsibilities:Assist in daily administrative tasks to ensure...
-
Medical Support Specialist
3 weeks ago
Sandy, United States Concentra Career Choice Full timeJob SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra Career Choice. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.Key ResponsibilitiesPerform routine medical and testing procedures under the direct supervision...
-
Litigation Support Specialist
4 weeks ago
Sandy Springs, United States FAIN, MAJOR, BRENNAN, SANFORD & HARDEE, LLC Full timeCompany OverviewFain, Major, Brennan, Sanford & Hardee, LLC has been a trusted advocate for businesses and insurance providers in Georgia for over three decades. Our firm is dedicated to the field of insurance defense, offering a comprehensive suite of legal services tailored to meet the needs of our clients.Position SummaryThis role is a full-time, on-site...
-
Employee Support Specialist
1 month ago
Sandy, United States Becton, Dickinson & Company Full timeSupport employee benefit questions, concerns and requests and direct them to the appropriate internal stakeholders such as HRB - Ps, Benefits Administration, Payroll, etc. - Support communications to employees regarding various site and employee bene Support Specialist, Support, Specialist, Employee, Manufacturing, Business Services
-
Senior Technical Support Specialist
2 days ago
Sandy, United States NICE Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NICE. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues.Key ResponsibilitiesProvide technical support to customers via various communication channels, including email,...
-
Healthcare Support Specialist
3 weeks ago
Sandy, Oregon, United States Orchid Health Full timePosition OverviewAt Orchid Health, we are dedicated to fostering a workplace that prioritizes our team members and the communities we serve. We are seeking a Healthcare Support Specialist who is passionate about enhancing patient experiences and promoting health equity.About Orchid HealthFounded a decade ago, Orchid Health is committed to transforming...
-
Educational Support Specialist
3 weeks ago
Sandy, Oregon, United States Soliant Full timeJob OverviewWe are seeking a highly skilled and dedicated Educational Support Specialist to join our team at Soliant Health. As an Educational Support Specialist, you will play a vital role in supporting students with diverse needs in a dynamic and supportive school environment.Key ResponsibilitiesProvide academic support to students in a K-12 setting,...
-
ERP/APS Application Support Specialist
2 weeks ago
Glenwood Springs, Colorado, United States Infinity Ventures Full timeAbout Infinity VenturesWe are a dynamic and innovative company that thrives on the perfect blend of challenge and opportunity. As a world-leading organization, we produce high-performance materials and solutions that drive progress and excellence.Our company is part of a global network of industry leaders, with a presence in multiple locations worldwide. We...
-
Client Support Liaison
3 days ago
Sandy Springs, United States Jet Management Executives Full timeJob OverviewJet Management Executives is seeking a highly motivated and customer-focused individual to join our team as a Client Support Representative. As a key member of our Client Support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships...
-
MTM Pharmacist
1 week ago
Sandy, United States HealthCare Support Full timeJob DescriptionJob DescriptionMTM PharmacistHealthCare Support is actively seeking a MTM Pharmacist - Remote to fill an opening with the 4th largest pharmacy in the US in Sandy Utah.Daily Responsibilities for MTM Pharmacist:Engage members telephonically and schedule pharmacist consultation appointments with members that participate in any of the clinical...
-
AT&T Sales and Customer Support Specialist
3 weeks ago
Sandy Springs, United States Rising Force Direct Inc Full timeJob OverviewWe are excited to announce openings for the position of AT&T Sales and Customer Support Specialist at Rising Force Direct Inc. This role includes extensive training, and no previous sales experience is required. We will equip you with a diverse set of skills ranging from sales techniques to human resources management and mentorship.Successful...
-
Echocardiography Specialist
4 weeks ago
Colorado Springs, Colorado, United States HealthCare Support Full timeJob OverviewEchocardiography SpecialistHealthCare Support is actively seeking an Echocardiography Specialist to join a diverse healthcare organization.Benefits for Echocardiography Specialist:Comprehensive Medical, Vision, and Dental coverage with minimal co-pays403(b) retirement plan with employer matchingImmediate Paid Time Off (PTO)Employer-sponsored life...