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Technical Customer Support Engineer
2 months ago
Technical Customer Support Engineer - Inside Applications 1333865 A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. The ideal candidate has 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. The company offers a family-oriented culture and environment Technical Customer Support Engineer - Inside Applications Pay and Benefits: • Hourly pay: $35/hr • Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL • 40 hours/week, 24 Month Assignment Technical Customer Support Engineer - Inside Applications Responsibilities: • Resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. • Deliver technical and application support on the company's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing • Ensure customer interactions are handled with a highly satisfying level of customer service. • Work with a team of engineers to ensure new support requests are worked in a timely manner. • Use a case management system to track your customer interactions, document each case resolution, and ensure custo • Publish knowledge articles and FAQs on our Support Portal that enable customers to locate answers to their test and measurement challenges when they need them. • Develop and maintain your technical expertise as new products are made available to our customers. • Create pre-sales leads and opportunities, translating customer technical needs into specific product offerings. Technical Customer Support Engineer - Inside Applications Qualifications: • 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. • BS in Electrical Engineering, or equivalent. • Experience using oscilloscopes, spectrometers, or any other similar equipment. • Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus. • Experience in the use of electronic test and measurement instruments and test automation software. • This is a customer-facing position, prior soft skills experience is a plus. • Ability to effectively interface with customers; experience in technical sales and/or customer service skills. • Programming skills that may include .NET, C#, C++, VB, and Python. • Clear written and verbal communication skills; able to explain technical subjects over the phone and through email. • Self-motivated to investigate and learn about our products and the applications they are used in. • Ability to work independently and multi-task in assisting multiple customers every day. • Assist in on-boarding and qualification training of Frontline Application Engineers • Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.
