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Technical Customer Support Engineer
2 months ago
Technical Customer Support Engineer - Inside Applications 1333865
A leading technology company is looking for an Inside Technical Customer Support Engineer - Inside Applications. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. The ideal candidate has 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. The company offers a family-oriented culture and environment
Technical Customer Support Engineer - Inside Applications Pay and Benefits:
- Hourly pay: $35/hr
- Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 24 Month Assignment
Technical Customer Support Engineer - Inside Applications Responsibilities:
- Resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution.
- Deliver technical and application support on the company's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing
- Ensure customer interactions are handled with a highly satisfying level of customer service.
- Work with a team of engineers to ensure new support requests are worked in a timely manner.
- Use a case management system to track your customer interactions, document each case resolution, and ensure custo
- Publish knowledge articles and FAQs on our Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.
- Develop and maintain your technical expertise as new products are made available to our customers.
- Create pre-sales leads and opportunities, translating customer technical needs into specific product offerings.
Technical Customer Support Engineer - Inside Applications Qualifications:
- 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
- BS in Electrical Engineering, or equivalent.
- Experience using oscilloscopes, spectrometers, or any other similar equipment.
- Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus.
- Experience in the use of electronic test and measurement instruments and test automation software.
- This is a customer-facing position, prior soft skills experience is a plus.
- Ability to effectively interface with customers; experience in technical sales and/or customer service skills.
- Programming skills that may include .NET, C#, C++, VB, and Python.
- Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.
- Self-motivated to investigate and learn about our products and the applications they are used in.
- Ability to work independently and multi-task in assisting multiple customers every day.
- Assist in on-boarding and qualification training of Frontline Application Engineers
- Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.
