Healthcare Collections Associate
2 months ago
Job Location can be in Tampa, FL or Jacksonville, FL.
HeadsUp Healthcare is looking for a Collections Specialist in our Tampa, FL office to support our Finance Team. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries. We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.
Roles and Responsibilities:
- Answering incoming finance calls/email inquiries from customers as well as providers
- Communicate with outside customers regarding billing issues
- Collaborate on collection strategies with management and leadership
- Contact customers by telephone to coordinate payment of outstanding balances
- Prevent recurring delinquency by educating customers on the billing process and procedures
- Maintain accurate records of all documents, payments, and applicable information
- Research available resources to track down appropriate contacts for billing discrepancies
- Perform all other duties and assignments as directed by management
Required skills and abilities:
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Usage of office equipment (copier, scanner, PC)
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Bi-lingual is a plus
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
- AR Analytics experience
- Client Reporting Excel
- AR Training / Coaching Collections team members
- Contract review for Finance (If assigned)
- Verifying eligibility of claim using web-based portal
- Meet with upper management when required to discuss collections plans of action
Education/Experience
- Collections experience in a healthcare setting
- EDI Electronic Billing experience
- Knowledge of QuickBooks
- Microsoft Office Applications
- Bi-lingual is a plus
Preference will be given to candidates who email a resume and cover letter to careers@headsupcare.com, and provide specific information related to their healthcare collections experience, including success rates.
Company DescriptionHeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.Company DescriptionHeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.\r
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.
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