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Credit & Collections Manager

2 months ago

Tampa, United States Resolute Industrial Full time

Job Title: Credit & Collections Manager

About Mobile Air & Power Rentals

Mobile Air provides temporary cooling, heating, dehumidification, and power solutions. Offering rental equipment such as portable air conditioners, cooling towers, chillers, heaters, dehumidifiers, generators, and power distribution systems, we meet HVAC rental needs nationwide. Our solutions help clients save time and money, enhance their businesses, and create memorable experiences at special events. If you have a passion for helping others, join us in a $65 billion industry dedicated to creating impactful community experiences.

Discover your purpose - work in rental

Position Overview:

The Credit & Collections Manager plays a pivotal role in developing and administering comprehensive credit and collections programs aimed at optimizing cash flow and minimizing receivables. This position is responsible for assessing credit risks associated with customers and suppliers, guiding decisions on credit applications, payment terms, customer deposits, and credit limits. The manager will design and implement processes that enhance cash flow efficiency, monitor overdue accounts, negotiate collections, and identify opportunities for operational improvements. This position also oversees cash application and ensures compliance with company policies while managing subordinate staff to meet departmental goals within budgetary constraints.

Job Duties/Responsibilities:

  • Direct the collection of outstanding credit and invoices effectively to enhance profitability, ensuring adherence to company policies.
  • Research customer credit information, contact references, and assist in conducting thorough credit analyses.
  • Validate balances due prior to executing lien waivers and assist in the waiver processing.
  • Manage all collection efforts, including negotiating with past-due accounts, resolving disputes, expediting payments, referring delinquent accounts to collection agencies, and executing follow-ups.
  • Develop and implement innovative strategies aimed at increasing recovery rates on outstanding debts.
  • Train, mentor, and evaluate staff within the credit and collections team to align with business needs and goals.
  • Establish and coordinate departmental goals that support overall business objectives, with a commitment to continual advancement.
  • Design processes for contacting customers with overdue accounts based on aging reports to obtain past-due payments.
  • Ensure compliance with credit issuance procedures and approvals.
  • Oversee daily credit applications and manage customer credit limits to mitigate risk.
  • Ensure accuracy of information provided to third-party collections and lien filing partners and provide recommendations when legal collection actions are necessary.
  • Monitor and negotiate payment terms with customers on delinquent accounts and establish final demand procedures.
  • Research, select, and liaise with third-party collection and lien attorneys/agencies to enhance internal capabilities.
  • Develop key performance indicators (KPIs) for tracking and reporting on the effectiveness of credit and collection efforts.
  • Uphold the integrity and confidentiality of customer accounts, relationships, and sensitive data.
  • Plan, evaluate, implement, and consistently seek improvements in all aspects of credit and collections functions and processes.
  • Proactively engage with select clients to resolve receivables delinquencies as needed.
  • Undertake additional projects and tasks as directed by management.
Requirements:
  • Bachelor's degree in Business, Finance, or a related field.
  • 5+ years of experience in credit and collections, with a background in managerial, supervisory, or specialist roles.
  • Minimum of 2 years of leadership experience.
  • Strong proficiency in collection, analytical, and negotiation skills, along with effective oral and written communication abilities.
  • Comprehensive understanding of commercial credit and collection laws, as well as contracts, purchase orders, and other related documentation.
  • Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and SharePoint.
  • Excellent communication skills via phone, email, and in-person interactions.
  • Willingness to work additional hours during peak seasons or as required by management.
  • Valid driver's license with reliable form of transportation.
  • Ability to successfully pass pre-employment background and drug screenings.
Benefits:
  • Competitive pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development
  • Employee discount programs


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