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People Operations and Volunteer Coordinator
2 months ago
Make a difference in the lives of New York City’s older adults, their families and the community. For over 60 years PSS has performed vital and important work -- through its ten centers, two apartment buildings, caregiver services, and affiliated programs, the agency touches the lives of over 1,000 people a day. As the People Operations and Volunteer Coordinator, you will be responsible for administrative support and managing the Volunteer Services Program within the People Operations department. The People Operations and Volunteer Coordinator's role is vital to expand PSS’ ability to provide services, information, and support by fostering a culture of inclusion and volunteerism within the organization.
This is reports directly to the Senior Director of People Operations.
RESPONSIBILITIES:
- Facilitate and oversee preboarding/onboarding process including preparation of offer letters, initiating employee background checks, verifying I9 documents, collecting pertinent documents, scheduling meetings.
- Recruit volunteers for all PSS programs, including posting on websites, social media, tabling, etc.
- Provide department administrative support and maintain departmental files
- Prepare, maintain, and update department documents, forms, and general correspondence.
- Assist with employment verifications, reports, and department audits
- Vet prospective volunteers through interviewing and checking references.
- Oversee all volunteer documentation and ensure it is completed and up to date.
- Work with programs to track volunteer hours.
- Evaluate the Volunteer Services Program by on a quarterly and yearly basis assessing volunteers and supervisors.
- Make sure volunteers are recognized year-round for their service, including planning recognition events, ordering and distributing incentives, etc.
- Support volunteers and staff through conflict resolution.
- Visit/Check-in with programs regularly to keep abreast of their volunteer needs.
- Promote the agency and program by performing outreach, participating in community events, and representing the agency to the public. Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities.
- Collaborate with Communications team and effectively utilize social media and other digital and communication tools to reach a broad audience.
- Assist with special projects and initiatives as needed
- Actively pursue opportunities for professional growth and development. Follow and subscribe to professional development resources (i.e. e-newsletters, professional social media, national aging websites, etc.).
- Comply with PSS Personnel Policy, DFTA, and Department of Aging Regulations.
- Attend Supervision and Team Meetings.
- Additional duties as assigned by supervisor.
QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree
- 1-3 years People Coordinator preferred
- 1-3 years Volunteer Coordinator experience preferred
- 2-3 years Administrative experience required
- Experience working with Older Adults preferred
- Strong computer skills, proficient with Microsoft Office and digital media
- Excellent communication skills (written and oral)
- Bilingual fluency (English/Spanish) desirable
PROFESSIONALISM AND OTHER QUALITIES:
- Ability to work well independently and on a team
- Detailed oriented and the ability to handle multiple projects
- Excellent interpersonal and leadership skills
- Ability to work with people from diverse backgrounds
- Availability, dependability, and willingness to be flexible
- Demonstrated ability to solve problems and think strategically
EEOC and DEI Statement:
At PSS we are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive and respectful workplace where all individuals are welcomed, supported, and given the opportunity to thrive.
EOE M/F/D/V
