People Operations and Community Volunteer Manager
2 weeks ago
Salary: $28.50/hr-$31.00/hr
Join us in making a significant impact in the lives of older adults in New York City and their families. For over six decades, PSS has been dedicated to essential services through its various centers and programs, positively affecting over 1,000 individuals daily. As the People Operations and Volunteer Coordinator, you will play a crucial role in providing administrative support and managing the Volunteer Services Program within the People Operations department. Your efforts will enhance PSS's capacity to deliver services, information, and support while nurturing a culture of inclusion and volunteerism.
This position reports directly to the Senior Director of People Operations.
Key Responsibilities:- Oversee and facilitate the preboarding and onboarding processes, including the preparation of offer letters, initiating background checks, verifying documentation, and scheduling meetings.
- Recruit volunteers for various PSS programs through multiple channels such as online postings and community outreach.
- Provide administrative support to the department and maintain organized departmental records.
- Prepare, maintain, and update departmental documents, forms, and correspondence.
- Assist with employment verifications, reporting, and departmental audits.
- Screen potential volunteers through interviews and reference checks.
- Manage all volunteer documentation to ensure it is accurate and current.
- Collaborate with programs to monitor and track volunteer hours.
- Evaluate the Volunteer Services Program quarterly and annually, assessing the performance of volunteers and supervisors.
- Ensure volunteers receive recognition throughout the year by organizing appreciation events and distributing incentives.
- Support volunteers and staff in resolving conflicts effectively.
- Regularly visit programs to stay informed about their volunteer needs.
- Promote the agency and its programs through outreach efforts, community events, and public representation. Develop and maintain partnerships with other organizations for collaborative outreach initiatives.
- Work with the Communications team to effectively utilize social media and other digital tools to reach a wider audience.
- Assist with special projects and initiatives as required.
- Pursue opportunities for professional growth and development, staying updated with relevant resources.
- Adhere to PSS Personnel Policy, DFTA, and Department of Aging Regulations.
- Participate in supervision and team meetings.
- Perform additional duties as assigned by the supervisor.
- Bachelor's degree.
- 1-3 years of experience in People Coordination preferred.
- 1-3 years of experience in Volunteer Coordination preferred.
- 2-3 years of administrative experience required.
- Experience working with older adults preferred.
- Strong computer skills, particularly in Microsoft Office and digital media.
- Excellent written and verbal communication skills.
- Bilingual fluency in English and Spanish is desirable.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with the capacity to manage multiple projects simultaneously.
- Strong interpersonal and leadership skills.
- Ability to engage with individuals from diverse backgrounds.
- Dependability and flexibility in availability.
- Proven problem-solving and strategic thinking abilities.
PSS is dedicated to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive and respectful workplace where all individuals are welcomed, supported, and given the opportunity to thrive.
EOE M/F/D/V
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