Coordinator of People Operations and Volunteer Engagement

2 weeks ago

New York, United States PSS Full time
Job Overview

Salary: $28.50/hr-$31.00/hr

Join us in making a positive impact in the lives of older adults in the community. For over six decades, PSS has been dedicated to essential services through its various programs and facilities, reaching over 1,000 individuals daily. As the People Operations and Volunteer Coordinator, you will play a crucial role in providing administrative assistance and managing the Volunteer Services Program within the People Operations division. This position is key to enhancing PSS's capacity to deliver services, information, and support by nurturing a culture of inclusion and volunteerism.

This role reports directly to the Senior Director of People Operations.

Key Responsibilities:

  • Oversee and facilitate the preboarding and onboarding processes, including the preparation of offer letters, initiating background checks, verifying documents, and scheduling meetings.
  • Recruit volunteers for various PSS initiatives through diverse channels such as online postings, social media, and community outreach.
  • Provide administrative support to the department and maintain organized departmental records.
  • Prepare, update, and manage departmental documents, forms, and correspondence.
  • Assist with employment verifications, departmental reports, and audits.
  • Screen potential volunteers through interviews and reference checks.
  • Ensure all volunteer documentation is complete and current.
  • Collaborate with programs to monitor and track volunteer hours.
  • Evaluate the Volunteer Services Program quarterly and annually, assessing both volunteers and supervisors.
  • Recognize volunteers throughout the year for their contributions, including planning appreciation events and distributing incentives.
  • Support volunteers and staff in resolving conflicts.
  • Regularly visit programs to stay informed about their volunteer needs.
  • Promote the agency and its programs through outreach, participation in community events, and public representation. Build and maintain partnerships with other organizations for collaborative outreach efforts.
  • Work with the Communications team to effectively utilize social media and other digital tools to reach a wider audience.
  • Assist with special projects and initiatives as required.
  • Pursue opportunities for professional development and stay informed about industry resources.
  • Adhere to PSS Personnel Policies and relevant regulations.
  • Participate in supervision and team meetings.
  • Perform additional duties as assigned by the supervisor.

Qualifications and Experience:

  • Bachelor's degree required.
  • 1-3 years of experience in People Coordination preferred.
  • 1-3 years of experience in Volunteer Coordination preferred.
  • 2-3 years of administrative experience required.
  • Experience working with older adults is preferred.
  • Strong computer skills, including proficiency in Microsoft Office and digital media.
  • Excellent written and verbal communication skills.
  • Bilingual fluency in English and Spanish is desirable.

Professional Qualities:

  • Ability to work independently and collaboratively within a team.
  • Detail-oriented with the capacity to manage multiple projects simultaneously.
  • Strong interpersonal and leadership skills.
  • Ability to engage with individuals from diverse backgrounds.
  • Dependability and flexibility in work availability.
  • Proven problem-solving skills and strategic thinking.

Commitment to Diversity:

PSS is dedicated to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive workplace where everyone is welcomed, supported, and given the opportunity to thrive.

EOE M/F/D/V

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