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Volunteer Services and People Operations Specialist
2 months ago
Salary: $28.50/hr-$31.00/hr
Join our mission to enhance the lives of older adults in the community. For over six decades, PSS has been dedicated to impactful service through various programs and initiatives, reaching over 1,000 individuals daily. As the People Operations and Volunteer Coordinator, you will play a crucial role in providing administrative assistance and managing the Volunteer Services Program within the People Operations department. Your contributions will be essential in promoting a culture of inclusivity and volunteerism, thereby enhancing PSS's capacity to deliver services and support.
This position reports directly to the Senior Director of People Operations.
Key Responsibilities:
- Oversee and facilitate the preboarding and onboarding processes, including the preparation of offer letters, initiating background checks, verifying documentation, and scheduling meetings.
- Recruit volunteers for various PSS programs through diverse channels such as online postings, social media outreach, and community engagement.
- Provide administrative support to the department and maintain organized departmental records.
- Prepare, update, and manage departmental documents, forms, and correspondence.
- Assist with employment verifications, generate reports, and support departmental audits.
- Conduct interviews and reference checks for prospective volunteers.
- Ensure all volunteer documentation is current and properly maintained.
- Collaborate with programs to monitor and track volunteer hours.
- Evaluate the Volunteer Services Program on a quarterly and annual basis, assessing both volunteers and supervisors.
- Coordinate volunteer recognition efforts throughout the year, including planning events and distributing incentives.
- Support conflict resolution for volunteers and staff.
- Regularly visit programs to stay informed about volunteer needs.
- Promote the agency and its programs through outreach efforts, community events, and public representation. Build and maintain partnerships with other organizations to enhance outreach initiatives.
- Work with the Communications team to effectively utilize social media and other digital tools to reach a wider audience.
- Assist with special projects and initiatives as required.
- Pursue opportunities for professional development and growth, staying informed through various resources.
- Adhere to PSS Personnel Policies and relevant regulations.
- Participate in supervision and team meetings.
- Perform additional duties as assigned by the supervisor.
Qualifications and Experience:
- Bachelor's degree.
- 1-3 years of experience in People Coordination preferred.
- 1-3 years of experience in Volunteer Coordination preferred.
- 2-3 years of administrative experience required.
- Experience working with older adults preferred.
- Strong computer skills, proficient in Microsoft Office and digital media.
- Excellent written and verbal communication skills.
- Bilingual fluency in English and Spanish is desirable.
Professional Attributes:
- Ability to work independently as well as collaboratively within a team.
- Detail-oriented with the capacity to manage multiple projects simultaneously.
- Strong interpersonal and leadership skills.
- Ability to engage with individuals from diverse backgrounds.
- Dependability and flexibility in availability.
- Proven problem-solving skills and strategic thinking.
Commitment to Diversity:
PSS is dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive and respectful workplace where everyone is welcomed and supported.
EOE M/F/D/V
