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Office Specialist

3 months ago

Nashville, United States Miles Mediation & Arbitration, LLC Full time
Job DescriptionJob Description

SUMMARY: The Office Specialist performs a variety of administrative duties requiring knowledge of operating policies and procedures to assure that the needs of our neutrals and clients are handled in a friendly, courteous, and professional manner.

 

DUTIES AND RESPONSIBILITIES:

· Full-time on-site role, with office hours of 8:00 a.m. to 5:00 p.m., Monday to Friday

· Deliver client and neutral support in-office

· Manage day of logistics for mediations and arbitrations

· General Zoom account assistance

· Perform day-to-day administrative tasks, such as answering phone calls, copying, printing, scanning, and notarizing documents.

· Identifying common problems and escalating them to management, along with possible suggestions for improvement

· Provide outstanding customer service

· Respect client and neutral confidentiality at all times.

· Monitor, complete, and assign tasks accordingly in NetSuite.

· Manage court designations, and complete Court Reports and e-filing within required timeframe.

· Open, read, and distribute incoming mail

· Manage a large volume of emails, information, and booking requests

· Work with clients and neutrals to schedule mediations

· Resolve client conflicts and complaints

· Responsible for office organization, supply stocking and purchasing. Manage kitchen during lunch hour, ensuring portions and tidiness are maintained.

 

QUALIFICATIONS:

· Associate’s degree in business or related field

· 3 years office administrative and customer service experience; legal experience preferred

· Proficient and competent in technology systems, specific skills in Microsoft Office Suite, Slack, Zoom, Dropbox, NetSuite experience desirable

Company DescriptionMiles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.Company DescriptionMiles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.