Administrative Coordinator
1 month ago
Status: Full-Time, Non-Exempt
Location: San Mateo, CA
Pay: $25.00 per hour.
OUR IMPACT
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
OUR CULTURE
We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.
YOUR IMPACT
Under the direct supervision of the Client Services Manager, this position is responsible for providing daily administrative support and intake services to our clients/constituents. The provision of excellent customer service in all aspects of the job is highly emphasized in this position. The majority of our constituents are Spanish speaking people therefore all services for this position must be delivered in both Spanish and English with excellent proficiency. This position will manage all reception functions, all general front office functions and assigned intake functions for client services. The Client Services Administrative Coordinator must ensure all services are delivered in an efficient and timely manner in accordance with our Agency’s values. As the first point of contact for our clients, this position will ensure a safe, organized, compassionate and welcoming atmosphere for our Client Services Reception area. As assigned this position will be assigned duties offsite for program support or other programmatic work within the dept. During the Holiday Season while the Holiday Program is active this position is expected to provide support as assigned by the Client Services Manager. As a result, if the aforementioned, this position is expected to maintain high level of flexibility with scheduling to include occasional hours during early morning, evenings, weekends, and holidays. The ability to travel between sites in San Mateo County is needed for this position.
Duties:
- Provide excellent quality and timely administrative support services to client services constituents with safety, compassion and effectiveness.
- Manage reception: Provide courteous, professional and compassionate reception; ensure reception area is kept safe, professional looking and clean; answer telephones; check voicemails and take messages; direct phone calls to appropriate personnel; schedule case manager appointments
- Administrative support: Manage general office duties including but not limited to maintaining program and office supplies; general data entry, file and record keeping; maintain office machines; support Client Services Manager or dept. team as needed; manage staff calendars; ensure office areas, conference room and staff break areas are maintained safe and clean; run any requested database reports; scan and upload any hard copy documents into appropriate client services folders in the Agency’s cloud; collaborate with supervisor to improve or streamline administrative service systems for client services.
- Provide excellent customer services- Engage directly with clients/visitors to determine needs; ensure appropriate identification has been received from client; trouble shoot and redirect as needed; answer inquiries and provide information regarding Agency services
- Assist in intake services as needed - Determine appropriate direction to be taken for clients within program or provide referrals to external resources or provide agency information to appropriate program.
- Perform tasks to support the Holiday Program as assigned. As assigned by supervisor this position will support the department’s efforts within the Annual Holiday Program. This may cause some redirection of day-to-day work normally done throughout the year.
- Assist with training and supervision as needed of assigned program volunteers
- Sustained professional boundaries with all agency constituents.
- Maintain confidentiality and perform all work with high integrity, ethics and within Agency values.
- Communicate effectively and timely in all aspects of the job.
- Assess personal safety in each interaction and undertake due diligence in maintaining personal safety.
- Conduct all business and work within federal, state, county, municipal, industry and agency regulations, policies and procedures.
- Represent the organization in a professional and courteous manner at all times internally and externally. Remain a resource to entire Agency.
- Report and complete any necessary incident reports within 24 hours. Review the incident report(s) and discuss with Client Services Manager, as needed.
- Attend trainings and meetings as assigned including, but not limited to, dept. meetings/training, all staff meetings/training, and others as required.
- Other duties as assigned.
Qualifications:
EDUCATION:
- AA Degree in social or human services or related field preferred. Related experience may substitute for educational requirements.
EXPERIENCE:
- Two years working in an administrative or customer service role in a non-profit/human services program including general reception.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate required. Experienced with how to communicate, speak, read, write, translate in both English and Spanish.
Since 1974, Samaritan House has grown to become San Mateo County's leading non-profit that brings a new level of hope, dignity, and empowerment to people living in poverty as they fulfill immediate needs and guide people to self-reliance. Recognized as a role model in the community, Samaritan House is the largest food distribution agency in the county. Its other free services include shelter and housing assistance; medical and dental clinics; clothes for children; personalized case management and much more. We do this with the help of an excellent team of dedicated staff and volunteers. People who come to Samaritan house are welcomed with a smile by friendly, helpful staff, which quickly builds trust and breaks down the stigma associated with being in need. They also discover that Samaritan House takes a holistic approach to poverty that goes beyond food, shelter and clothing. Serving a client is not a single transaction but the start of an on-going relationship to move individuals and families towards a status of self-reliance. At Samaritan House we strive for excellence and leverage community resources to find and implement creative solutions for our community’s needs.
We believe in providing our team with supportive work environments and opportunities for development. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics/integrity. We welcome candidates who love working with people of diverse backgrounds who seek to make a difference by helping us create a caring compassionate community helping our neighbors in need.
Mission:
We mobilize the resources of our community to help those among us who are in need.
Our dedicated professional staff and volunteers work together to provide food, access to shelter, healthcare, and a broad range of supportive services.
We preserve dignity, promote self sufficiency, and provide hope.
Vision:
A community of hope through neighbor helping neighbor.
Values:
We are community-based, volunteer-driven and non-profit.
We practice dignity and respect in all of our actions.
We leverage community resources for maximum effectiveness.
We find and implement creative solutions for our community's unmet needs.
We provide our core services without charge to our clients.Company DescriptionThe Story of Samaritan House\r
Since 1974, Samaritan House has grown to become San Mateo County's leading non-profit that brings a new level of hope, dignity, and empowerment to people living in poverty as they fulfill immediate needs and guide people to self-reliance. Recognized as a role model in the community, Samaritan House is the largest food distribution agency in the county. Its other free services include shelter and housing assistance; medical and dental clinics; clothes for children; personalized case management and much more. We do this with the help of an excellent team of dedicated staff and volunteers. People who come to Samaritan house are welcomed with a smile by friendly, helpful staff, which quickly builds trust and breaks down the stigma associated with being in need. They also discover that Samaritan House takes a holistic approach to poverty that goes beyond food, shelter and clothing. Serving a client is not a single transaction but the start of an on-going relationship to move individuals and families towards a status of self-reliance. At Samaritan House we strive for excellence and leverage community resources to find and implement creative solutions for our community’s needs. \r
\r
We believe in providing our team with supportive work environments and opportunities for development. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics/integrity. We welcome candidates who love working with people of diverse backgrounds who seek to make a difference by helping us create a caring compassionate community helping our neighbors in need. \r
\r
\r
\r
Mission:\r
We mobilize the resources of our community to help those among us who are in need.\r
Our dedicated professional staff and volunteers work together to provide food, access to shelter, healthcare, and a broad range of supportive services.\r
We preserve dignity, promote self sufficiency, and provide hope.\r
\r
Vision:\r
A community of hope through neighbor helping neighbor.\r
\r
Values:\r
We are community-based, volunteer-driven and non-profit.\r
We practice dignity and respect in all of our actions.\r
We leverage community resources for maximum effectiveness.\r
We find and implement creative solutions for our community's unmet needs.\r
We provide our core services without charge to our clients.
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