Current jobs related to Casino Guest Service Representative - Cherokee - Harrahs Cherokee Casino Resort

  • Guest Service Ambassador

    1 week ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    {"Job Title": "Guest Service Representative", "Job Summary": "Assist in the execution of casino promotions and special events in various locations and entertainment performances in the Cherokee Events Center.", "Key Responsibilities": ["Set up chair and row numbering per floor plan", "Remove all numbering from pavilion seats after shows", "Greet guests in a...

  • Casino Server

    2 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Casino Server to join our team at Harrah's Cherokee Casino Resort. As a key member of our beverage service team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience for all.Key ResponsibilitiesProvide Fast and Friendly Service:...

  • Guest Services Security Officer

    4 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Resort Events Security Representative Department: Security Grade/FLSA Status: H9-Non-Exempt Badge Type/Color: Work Permit Green Reports To: Security Supervisor Supervises: N/A Job Summary:The Resort Events Security Representative plays a vital role in ensuring the safety and enjoyment of guests during various resort functions....

  • Bartender - Crafting Exceptional Guest Experiences

    1 week ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job SummaryAs a Bartender at Harrah's Cherokee Casino Resort, you will play a crucial role in crafting an enjoyable atmosphere for all guests by delivering courteous, friendly, and timely beverage service.Key ResponsibilitiesProvide Fast, Friendly, and Professional Beverage Service: Deliver exceptional guest service by providing fast, friendly, and...

  • Beverage Service Attendant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be tasked with delivering prompt, friendly, and professional beverage service to our guests. Your role is essential in creating an enjoyable...

  • Beverage Service Attendant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and professional beverage service to our guests. Your role is essential in creating an enjoyable...

  • Beverage Service Attendant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and professional beverage service to all guests. Your role is crucial in creating an enjoyable...

  • Beverage Service Attendant

    4 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and professional beverage service to our guests. Your role is essential in creating an enjoyable...

  • Beverage Service Specialist

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition: Beverage Service SpecialistDepartment: Beverage ServicesClassification: Level 8 - Non-ExemptReporting To: Beverage Supervisor, D/R Beverage CoordinatorPurpose:To elevate the guest experience by fostering a lively and welcoming environment. Aim to provide prompt, friendly, and efficient beverage service.Key Duties:Embrace the business...

  • Beverage Service Attendant

    4 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and courteous beverage service to all guests. Your role is crucial in creating an enjoyable...

  • Beverage Service Attendant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Casino Cocktail Server Department: Beverage Grade/FLSA Status: H5-Non-Exempt Badge Type/Color: KeyBlue Reports To: Beverage Supervisor Job Summary:As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and courteous beverage service to all guests. Your role is crucial in creating an enjoyable...

  • Bartender Level I

    1 week ago

    Cherokee, United States Harrah's Cherokee Casino Resort Full time

    Job DescriptionHarrah's Cherokee Casino Resort Position DescriptionPOSITION TITLE: Bartender DIVISION: Casino Operations DEPARTMENT: Casino Bars GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Supervisor, Beverage SUPERVISES: N/A JOB SUMMARY: As a bartender, you play a crucial role in crafting an enjoyable atmosphere for all...

  • Room Service Attendant

    1 day ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job Title: Room Service AttendantHarrah's Cherokee Casino Resort is seeking a skilled Room Service Attendant to provide exceptional food service to our guests. As a key member of our hospitality team, you will be responsible for delivering prompt, courteous service while maintaining a high level of professionalism.Key Responsibilities:Take food orders and...

  • Resort Events Security Ambassador

    2 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job SummaryAs a Resort Events Security Representative at Harrah's Cherokee Casino Resort, you will play a vital role in ensuring the safety and security of our guests and employees. This position requires a high level of customer service skills, as you will be interacting with guests in a friendly and outgoing manner.Key ResponsibilitiesGuest Interaction:...

  • Room Service Attendant

    2 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job SummaryHarrah's Cherokee Casino Resort is seeking a highly skilled and customer-focused Room Service Attendant to provide exceptional food and beverage service to our guests. As a key member of our team, you will be responsible for delivering prompt, courteous, and efficient service to our guests, ensuring a memorable experience at our resort.Key...

  • Restaurant Supervisor

    2 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job SummaryHarrah's Cherokee Casino Resort is seeking a highly skilled Restaurant Supervisor - Food Service to join our team. As a key member of our food service operations, you will be responsible for managing the day-to-day activities of our restaurants and room service.Key ResponsibilitiesFood Quality and Safety: Ensure that all food products meet the...

  • Beverage Service Assistant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Bar Helper Department: Food & Beverage FLSA Status: Non-Exempt Reports To: Beverage Supervisor, Food Service Supervisor Job Summary:The Bar Helper plays a vital role in creating an enjoyable atmosphere for guests. This position is responsible for delivering friendly and efficient support to the Food & Beverage departments while...

  • Bartender

    1 day ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    {"Job Title": "Bartender", "Job Summary": "At Harrah's Cherokee Casino Resort, we're seeking a skilled Bartender to join our team. As a Bartender, you will be responsible for providing exceptional beverage service to our guests, ensuring a warm and friendly atmosphere in our bars and restaurants.Responsibilities:* Provide fast, friendly, and professional...

  • Bartender Assistant

    3 days ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job Title: Bartender-Level 1At Harrah's Cherokee Casino Resort, we are seeking a skilled Bartender-Level 1 to join our team. As a key member of our beverage service team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Provide fast, friendly, and professional beverage...

  • Beverage Service Assistant

    3 weeks ago

    Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time

    Job OverviewPosition Title: Bar Helper Department: Food & Beverage Grade/FLSA Status: H4 - Non-Exempt Badge Type/Color: Work Permit Green Reports To: Beverage Supervisor, Food Service Supervisor Job Summary:The Bar Helper is responsible for fostering an engaging atmosphere for all patrons. This role involves delivering courteous, prompt assistance to the...

Casino Guest Service Representative

4 months ago

Cherokee, United States Harrahs Cherokee Casino Resort Full time
Job DescriptionJob Description

JOB SUMMARY:

Open Caesars Rewards accounts and provide customer information services to all patrons.  Greet/direct motorcoaches and Patrons. Assist in the execution of casino promotions and special events in various locations and entertainment performances in the Cherokee Events Center.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):

Ø  Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Ø  Enter new customer accounts into the database, verify existing accounts and ensure database accuracy

Ø  Greet customers as a company representative, providing information concerning casino programs, amenities, off-site attractions, hotels, restaurants, and Harrah’s Caesars Reward program

Ø  Display Spotlight behaviors, and present upbeat and positive attitude

Ø   Provide information about property and brand events, initiatives, products, and services

Ø  Offer and promote the Caesars Rewards VISA card

Ø  Occasionally greets motorcoaches; accurately distributing proper incentives and completing reports

Ø  Issue promotional amenities, coupons, and maintain accurate banks and inventory control records

Ø  Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest while working Promotions, Special Events & Entertainment

Ø  Proactive with incidents and issues ensuring resolution with employees and guests

Ø  Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions

Ø  Set-up chair and row numbering per floor plan

Ø  Remove all numbering from pavilion seats after shows

Ø  Scan tickets and direct guest in Showroom, Promotions and Special Events

Ø  Other duties as requested to deliver excellent service to internal and external customers

Ø  Maintain a clean and orderly work environment

Ø  Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties

Ø  Must work with multiple departments and employees throughout the casino in order to execute a seamless guest interaction; thereby creating a unique and memorable visit   

Ø  Execution of slot tournaments

Ø  Assist with WSOP registration desk duties when needed

Ø  Adhere to regulatory, departmental and company policies/procedures in an ethical manner

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

Ø  Demonstrate advanced proficiency in All Level 1 duties

Ø  Must have extensive knowledge of CMS/Enterprise bank

Ø  Greet motorcoaches, accurately distributing proper incentives to motorcoaches, and distribute Caesars Rewards Program to players across the casino floor by advertising the benefits

Ø  Possess money-handling skills will handle large amounts of FSP vouchers daily

Ø  Responsible for extreme accuracy of bus patron information in Group Sales

Ø  Demonstrate proficiency in completing motorcoach reports

Ø  Complete all paperwork accurately 

Ø  Demonstrate a high level of guest service skills

Ø  Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments

Ø  Execute Slot Tournament, run tournament computer, and/or complete necessary paperwork

Ø  Strong Performer rating on last performance appraisal (must complete 90days as a Level 1 with SP or above rating)

Ø  All other duties and responsibilities of CSR Level 1

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 3):

Ø  Demonstrate advanced proficiency in All Level 2 duties

Ø  Defuse and handle customer disputes

Ø  Frequently boards and greets buses

Ø  Work with crowd control

Ø  No disciplinary action in file above a documented coaching

Ø  Minimum rating of Strong Performer

Ø  Proficient in Motor coach programs to include reporting, issuing voids for bus patrons and adding buses to the Group Sales program

 

MINIMUM QUALIFICATIONS:

Ø  High school diploma or GED required

Ø  Six months customer service preferred

Ø  Six months computer experience preferred

Ø  Six months Sales experience preferred

Ø  Must demonstrate the following essential knowledge and skills:

Ø  Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Ø  Ability to subtract, multiply and divide numbers is essential

Ø  Attention to detail

Ø  Strong interpersonal skills

Ø  Ability to handle multiple priorities in a fast-paced environment

Ø  Willing to learn and to be adaptable

Ø  Neat, professional appearance with excellent personal hygiene

Ø  Get along with co-workers and work as a contributing member of a team

Ø  Organization and time management skills

Ø  Excellent oral, written and public communication skills

Ø  *Knowledge of CMS and eBank

       *Not required at time of hire; may be learned in probationary period agreed upon at time of hire

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Ø  Must be physically mobile with reasonable accommodations.

Ø  Must be able to respond to visual and aural cues

Ø  Must be able to operate in mentally and physically stressful situations

Ø  Must be able to attend to multiple tasks simultaneously

Ø  Must be able to lift up to 40 pounds and carry up to 40 pounds

Ø  Must be able to stoop, bend, reach, kneel, twist and grip items

Ø  Must be able to stand for extended period of time

Ø  Must have the manual dexterity and coordination to operate office equipment, including, PC computers, fax machine and photo copier

Ø  Must be able to read, write, speak and understand English

Ø  Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality including secondhand smoke

Ø  Must be able to work a flexible schedule including weekends, evenings and holidays

 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary      9.9.20