Operations Supervisor
3 weeks ago
We are seeking a detail-oriented and proactive Operations Supervisor to join our dynamic team. The Operations Supervisor will play a critical role in onboarding retailer accounts, configuring and administering Vonage systems, overseeing logistics related to retail operations, and, in the near future, supervising an Operations Specialist(s). This role requires a blend of leadership and hands-on execution to ensure smooth and efficient operations within our retail partnerships.
Key Responsibilities:
- Retailer Account Onboarding:
- Lead the onboarding process for new retailer accounts, ensuring all operational requirements are met.
- Collaborate with the sales and marketing teams to facilitate a seamless transition from acquisition to active retail operation.
- Vonage Configuration and Administration:
- Configure, administer, and maintain Vonage communication systems for internal accounts, campaigns, etc.
- Provide ongoing support and troubleshooting to ensure consistent and reliable communication capabilities.
- Supervision and Team Management:
- Supervise and mentor an Operations Specialist, providing guidance, training, and performance feedback.
- Delegate tasks effectively, ensuring workload balance and team productivity.
- Logistics Management:
- Own the logistics process for retail operations, including shipment and preparation of marketing collateral and kiosks.
- Coordinate with vendors, shipping companies, and internal teams to ensure timely and accurate delivery of materials.
- Commission Rate Plans:
- Develop, implement, and maintain commission rate plans for retail operations.
- Monitor and adjust commission structures to align with business goals and market conditions.
- Process Improvement:
- Identify areas for process improvement within the operations function and implement best practices to enhance efficiency and effectiveness.
- Develop and document standard operating procedures (SOPs) for all operational tasks.
Qualifications:
- Experience:
- 3-5 years of experience in operations, logistics, or a related field.
- Previous experience with retail operations, onboarding, and configuration of communication systems (e.g., Vonage) is highly desirable.
- Bi-lingual (English and Spanish) is highly desirable.
- Previous experience with IT and/or system administration is highly desirable
- Experience in a supervisory or team lead role preferred.
- Skills:
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using operations and logistics software, as well as communication tools like Vonage.
- Ability to lead and motivate a team while managing hands-on operational tasks.
- Education:
- Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent work experience.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
We partner with some of the largest telecom companies in the market to offer competitive top tier services in cable, internet, phone and wireless, and security products.
Cutting edge tech and sales solutions.
A support network to help you succeed.Company DescriptionWe are a Technology Based Master Distributor.\r
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We partner with some of the largest telecom companies in the market to offer competitive top tier services in cable, internet, phone and wireless, and security products.\r
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Cutting edge tech and sales solutions.\r
\r
A support network to help you succeed.
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