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Rooms Operations Supervisor

2 months ago

Newport Beach, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


This entry-level management role is dedicated to facilitating the daily operations of Rooms Management, encompassing areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.

The position plays a crucial role in collaborating with team members to execute guest arrival and departure protocols while upholding the property’s cleanliness standards. The goal is to ensure satisfaction for both guests and employees while meeting the operational budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

CORE WORK ACTIVITIES

Managing Rooms Operations Activities

  • Oversees the opening and closing of Front Desk shifts and Housekeeping, ensuring the completion of assigned shift checklists and other responsibilities.
  • Analyzes critical information in room operations reports.
  • Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services.
  • Operates departmental equipment as needed and reports any malfunctions.
  • Ensures team members have the necessary supplies and uniforms.
  • Comprehends night audit procedures and utilizes reports as required.
  • Adheres to loss prevention policies and procedures.
  • Communicates performance expectations to employees in line with job descriptions for each role.
  • Addressees employee inquiries and concerns.
  • Effectively schedules staff according to business needs and monitors employee attendance.

Contributing to Budget Management

  • Supervises same-day selling strategies to optimize room revenue and property occupancy.
  • Verifies room rate accuracy to maximize revenue opportunities.
  • Utilizes budgets, operating statements, and payroll reports to assist in managing Room Operations.
  • Participates in managing departmental controllable expenses to meet or exceed budgetary goals.
  • Understands the impact of Room Operations on the overall financial objectives of the property.

Enhancing the Guest Experience

  • Assists in investigating employee and guest incidents.
  • Utilizes a guest information tracking system to ensure a successful repeat guest recognition program is in place.
  • Sets a positive standard for guest relations.
  • Engages with guests to gather feedback on product quality and service levels; effectively addresses guest issues and complaints, seeking supervisor assistance when necessary.
  • Assists in reviewing comment cards and guest satisfaction metrics with team members.
The hourly pay range for this position is $26.44 to $30.29.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

About the Team


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.