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Business Development Coordinator

3 months ago

Olathe, United States Midwest Marble & Granite Full time
Job DescriptionJob DescriptionBusiness Development Coordinator (Inside Sales)
 Midwest Marble Granite & Quartz is Olathe, KS’s premier countertop provider. The company was founded by a countertop expert who wanted to provide clients with better service, higher expertise, and a joyful experience.

 Many companies can cut, fabricate, and install countertops. Our number 1 job at Midwest is helping homeowners fall back in love with their homes. We also enjoy helping designers, remodelers, and builders shine for their clients. 

 While many companies are shrinking and afraid to expand their outreach aggressively, we are not one of them. We are on a mission to help as many homeowners as possible now and in the future. Our foot is firmly on the gas pedal. 

 If you like a family atmosphere complete with fast-paced work and absolute accountability to each other, the clients, and the company owners, please carefully read the requirements for this position. If you feel qualified and would like to be considered for the position, please submit your resume and other required documents.

 Note: If you are coachable, likable, eager to learn, willing to work hard, enjoy working with your hands, and can see yourself being part of our dynamic team, you are encouraged to apply for this position even if you do not yet meet all the requirements. We will move heaven and earth and lots of marble to craft the right person. We will give you the best training, but you must earn the right to be trained by our experts. 

 Requirements:
  • Coachable & willing to learn, grow, contribute
  • Accountable-We track and report key performance indicators (KPIs) weekly. We don’t track many things, but the things we track matter, and we expect performance to always improve.
  • You must be able to demonstrate your skills and knowledge of communicating with suspects to turn them into prospects and eventually into clients.
  • Experience-We require 1 plus years of successful experience in sales (inside or outside), customer service in a B2C environment, and scheduling or project management in a high-touch service environment. We base your starting wage on your level of experience and referrals/recommendations. 
  • Experienced using CRMs 
  • Effective, professional, and thoughtful communication (especially verbally) with our clients, our team, and our suppliers. 
  • Problem solver - must demonstrate the ability to solve problems to ensure a happy long-term client while being as cost-effective as possible for the company. The ability to foresee and prevent problems is a big plus.
  • Must pass DOT physical and pre-employment screening (includes but not limited to drug screening, motor vehicle, and criminal background checks)
  • Valid and insurable driver’s license.
  • US Citizen or be eligible to work in the United States
  • Must be at least 18 years old. 
  • Must provide 3 plus work-related references that we can verify
  • Steady work history is a plus
 
Duties include, but are not limited to:
  • Understand and be able to commit to our mission: Helping homeowners fall more in love with their homes.
  • In most cases, you are the first person a prospective client will meet on their buying journey. Your ability to engage, instill confidence, create the vision of falling more in love with their home, and eagerly take the next step is critical. 
  • Entering/updating prospect information into CRM
  • Maintain calendars of Business Development Managers (BDM’s) — Scheduling
  • Ensure smooth hand-off and interaction with Business Development Manager and Project Manager 
  • Client servicing and follow-up
  • Assist in any communication between the prospect/client and operations 
  • Follow up immediately after installation and assess the client’s experience
  • Assist Business Development Manager in obtaining referrals, testimonials, and reviews from happy clients
  • Assist in resolving conflicts if a client becomes unhappy - you will be given parameters and asked to use your best judgment and common sense to resolve issues 
  • Scheduling photography on select projects
  • Assist with marketing — updating intake forms to continually improve our processes, maintain website and CRM, capture source data, and offer suggestions on outreach
  • Assist walk-in prospects — greet and welcome, educate and show them samples (if no Business Development Manager is available) 
  • Assist the internal team in a professional and results-oriented manner
  • Clean and organize desk daily
  • Assist in keeping the office clean and tidy
  • Follow/execute work orders with minimal supervision, taking appropriate action to ask questions if things are unclear.
  • Ensure the safety of yourself, your team, the homeowners, our suppliers and partners. 
 Benefits Include:
  • Career path opportunity 
  • Clothing allowance
  • Ongoing training and education (internal as well as external training courses)
  • Paid major holidays 
 
Work hours: Monday through Thursday, 8 am to 5 pm. Friday, 8 am to noon. Saturday, 9 am to noon. Can work the week day hours out as needed