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Technical Support Specialist

2 months ago

Princeton, United States ISMG - Information Security Media Group Full time
Job DescriptionJob DescriptionAbout Us
Information Security Media Group (ISMG) is a global Intelligence and Education firm serving the Cybersecurity industry by offering news, views, research, and events all focused on the top topics faced by professionals in the security space today With 15 brands, 37 digital media properties, over 300+ events annually, and a global audience of 1.2 million subscribers, we are providing cybersecurity coverage across a multitude of industries and regions. 

The Opportunity
We are looking for a highly capable Technical Support Specialist to provide technical assistance to our global staff and assist our IT support manager with organization-wide technical support needs. This is a critical role for ISMG as top-notch IT support is essential for increasing productivity, ensuring that the IT systems across the organization run efficiently.

As Technical Support Specialist, you will be responsible for ensuring optimal use of our hardware and software technologies, enhancing system performance, securing data, and advising on IT equipment and system upgrades. While your primary focus will be to serve our team of employees on any and all IT support needs, you'll also have the opportunity to expand your knowledge and impact by taking on specialized technical projects as they arise.

To ensure success as an IT support specialist at ISMG, you should possess extensive experience in providing information technology support in a fast-paced environment with exceptional customer service skills and desire to learn and grow

What you'll be doing
  • Consulting with IT manager, CTO, and other departments as required.
  • Providing IT assistance to staff and customers.
  • Training end-users on hardware functionality and software programs.
  • Resolving logged errors in a timely manner.
  • Monitoring hardware, software, and system performance metrics.
  • Updating computer software, as well as upgrading hardware and systems.
  • Maintaining databases and ensuring system security.
  • Documenting processes and performing diagnostic tests.
  • Keeping track of technological advancements and trends in IT support.
What you’ll bring for success
  • A Bachelor’s Degree or higher in computer science, information technology, or similar.
  • 3-5 years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Proficiency in IT helpdesk software.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills.
  • Experience with Salesforce is strongly preferred.

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