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Technical Support Specialist

2 months ago

Princeton, New Jersey, United States BC Tech Pro Full time
Position Overview:

We are seeking an Intermediate Technician to provide assistance and resolve issues related to various technology products within an end-user computing environment. If you possess a strong aptitude for troubleshooting and delivering exceptional customer service, this role may be ideal for you.

Employee Benefits:
  • Full-time role based onsite
  • Comprehensive benefits package including Health, Dental, Vision, and 401k
  • Competitive starting salary at $23 per hour
Key Responsibilities:
  • Conduct troubleshooting and repair tasks on desktops, laptops, printers, and additional devices
  • Offer support to high-profile clients
  • Address change management requests and set up new equipment
  • Engage effectively with end-users and service desk staff
  • Adhere to service operations policies and procedures
Required Qualifications:
  • Technical school certification or 2-4 years of applicable experience
  • Maintain OEM Certifications and relevant IT credentials
  • Proficient in software and hardware systems
  • Excellent communication and customer service skills
  • Capability to lift computer equipment weighing up to 50 lbs

Note: Additional qualifications may be required based on business needs.

All applicants can be assured that their information will be managed in compliance with EEO guidelines.