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Computer Support Specialist

2 months ago

Albany, United States Integrated Staffing Full time
Job DescriptionJob Description

Our client in Albany, NY is looking to add a Computer Support Specialist to their team. This is a contract role and is anticipated to last until approximately July 2026 with the possibility of an extension. The approximate hours of work are Monday to Friday 8:00AM-5:00PM. The payrate is $22.00/hour.

Computer Support Specialist Job Responsibilities:

  • Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
  • Accurately document all issues and requests during the initial call
  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
  • Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings
  • 1st Level Support for Help Desk and Security Incidents
  • All other duties as assigned

Computer Support Specialist Qualifications:

  • Experience with ServiceNow or other ticket or case management software is a plus
  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word 
  • Knowledge of basic accounting principles
  • Excellent communication skills
  • Works well with others
  • Reliable and trustworthy
  • Ability to multi-task and set priorities
  • MS SharePoint knowledge is desirable
  • Ability to write non-technical correspondence, communicate in writing
  • Preferred Level of Education: High School graduate with some college; computer science related degree is preferred.
  • Prior experience working as a computer support specialist
  • Experience working in a government setting.
  • Detail oriented.
  • Ability to work well individually and as a team.
  • Microsoft Office experience
  • Ability to work well under pressure.

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Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Integrated Staffing: Staffing solutions that exceed expectations and build relationships.

Company DescriptionIntegrated Staffing’s philosophy is to provide our associates with the skills, support, and benefits to achieve quality employment. We work with our associates to create an environment for successCompany DescriptionIntegrated Staffing’s philosophy is to provide our associates with the skills, support, and benefits to achieve quality employment. We work with our associates to create an environment for success