Desktop Support Specialist

1 month ago


Bentonville, United States Apex Systems Full time

Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets in ServiceNow; troubleshooting problems for root causes; communicating findings and status updates for customers.


Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments when requested; contributing to team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.



What you'll do:


Imaging/Enrolling new PC

Perform basic hardware repairs for Laptops

Virtually assist with our Onboarding process for new hires

Assist with equipment returns, quality assurance checks, cleaning and preparing used equipment to be used for regular inventory demands.

Preparing and shipping out equipment orders for new and existing associates

Must be able to stand, bend, stoop lift, carry, and push and pull objects up to 50lbs.

Must be able to work from one of our Bentonville HO buildings.


What you'll bring:


Hardware / software diagnosis and troubleshooting

Strong customer service skills

Self-motivated and ability to multi-task

Strong written and oral communication skills


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