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Desktop Technician

4 months ago

Bentonville, United States Indotronix International Corporation Full time

Position - Desktop Technician

L ocation: Bentonville, AR. 72712

Duration: long term

Pay rate $17.10/hr on w2

100 % onsite role

Description

Responsibilities: PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or scriptMay perform routine installs, moves, adds and changes as part of a directed team, including: Complex desktop and laptop break fix work Whole unit replacement Simple desktop printer fixes Load software with a script.

Responsibilities:

  • Provides support for software, hardware and networking support for desktops, laptops
  • Provides maintenance and support on legacy products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system


Indotronix is an Equal Opportunity Employer