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Application Engineer
2 months ago
DESCRIPTION:
Job Title: Inside Application Engineer
Position Note :
Work Schedule: Monday thru Friday, 40 hours/week.
Location: Colorado Springs, CO, 80907. Must work 100% onsite
Contract Duration: 24 months (07/29/2024 to 07/28/2026)
ONLY W2 CANDIDATES
Responsibilities:
- Resolve fundamental technical questions across a broad technology range, leverage AI tools to increase first contact resolution.
- Deliver technical and application support on Keysight’s families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing.
- Ensure customer interactions are handled with a highly satisfying level of customer service.
- Work with a team of engineers to ensure new support requests are worked in a timely manner.
- Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.
- Publish knowledge articles and FAQs on the Keysight Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.
- Develop and maintain your technical expertise as new products are made available to Keysight customers.
- Create pre-sales leads and opportunities, translating customer technical needs into specific Keysight product offerings.
Requirements:
- BS in Electrical Engineering, or equivalent.
- 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
- Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus.
- Experience in use of electronic test and measurement instruments and test automation software.
- Programming skills that may include .NET, C#, C++, VB, Python.
- Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.
- This is a customer facing position, prior soft skills experience a plus.
- Self-motivated to investigate and learn Keysight products and the applications they are used in.
- Ability to effectively interface with customers; experience in technical sales and/or customer service skills.
- Ability to work independently and multi-task in assisting multiple customers every day.
- Assist in on-boarding and qualification training of Frontline Application Engineers.
- Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.
This is the pay range that Magnit reasonably expects to pay someone for this position is $37.00/hour - $43.00/hour.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
