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Applications Platform Specialist II

2 months ago

Colorado Springs, Colorado, United States Ent Credit Union Full time
Job Overview

Company Overview:
Ent Credit Union is dedicated to enhancing the financial well-being of our members. Our mission inspires us daily, and we are more than just our mission; we are a community of individuals committed to making a positive impact. As a not-for-profit organization, we prioritize people over profits and actively contribute to our community's growth. Our expanding team is eager to reach more individuals across Colorado, and we seek talented professionals to help us further our mission.

Position Summary:

The Applications team is seeking a Subject Matter Expert (SME) to oversee the software platforms utilized within the organization. This role involves identifying essential applications that will enhance operational efficiency. Responsibilities include coordinating the installation, upgrades, and future enhancements of software applications. The SME will engage in planning and implementing business platforms/applications, analyzing business requirements, and prioritizing processes. Collaborating with key vendors is crucial for a comprehensive understanding of our platform, and providing constructive feedback to management and team members is essential for achieving sustainable application performance.

Key Responsibilities:
  • Subject Matter Expertise: Investigate opportunities to optimize application processes. Contribute to the development of controls and processes that enhance application services. Troubleshoot and resolve system issues while identifying automation opportunities to improve the application suite. Collaborate with developers, project managers, and business analysts to conceptualize and develop new software applications and enhancements.
  • Incident Management: Support incident management processes by monitoring ticket queues and resolving production performance, server, and application-related issues to restore functionality.
  • Innovation: Develop new processes for improved support and training, and create automation solutions to minimize human error.
  • Compliance: Adhere to company policies and regulations, including those related to the Bank Secrecy Act.
Qualifications:

Education and Experience:
- Bachelor's Degree in Software Engineering, Computer Science, or a related field.
- A minimum of 3 years of IT experience in application support, systems/network administration, or related areas.
- At least 1 year of experience in developing and documenting procedures.
- Preferred: 2+ years of experience in a Credit Union or Financial Services environment.

Technical Skills:
- Proven ability to deliver exceptional customer service.
- Familiarity with industry regulations and best practices (e.g., PCI, GLBA, NIST, ISO 27000, etc.).
- Proficient in Systems Development Life Cycle (SDLC) best practices.
- Strong skills in Microsoft Office Suite and project management tools.

Personal Attributes:
- Excellent communication and analytical skills.
- Ability to manage high-pressure situations and assess trade-offs between business needs and technology requirements.

Additional Information:

This position offers a competitive salary range and is eligible for a corporate bonus program based on organizational performance. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.