Electrical Engineer

2 months ago

Colorado Springs, United States eTeam Full time

Responsibilities:

Resolve fundamental technical questions across a broad technology range, leverage AI tools to increase first contact resolution.

Deliver technical and application support on client’s families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing

Ensure customer interactions are handled with a highly satisfying level of customer service.

Work with a team of engineers to ensure new support requests are worked in a timely manner.

Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.

Publish knowledge articles and FAQs on the client Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.

Develop and maintain your technical expertise as new products are made available to client customers.

Create pre-sales leads and opportunities, translating customer technical needs into specific client product offerings.


Qualifications:

BS in Electrical Engineering, or equivalent.

1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer.

Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus.

Experience in use of electronic test and measurement instruments and test automation software.

Programming skills that may include .NET, C#, C++, VB, Python.

Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.

This is a customer facing position, prior soft skills experience a plus.

Self-motivated to investigate and learn client products and the applications they are used in.

Ability to effectively interface with customers; experience in technical sales and/or customer service skills.

Ability to work independently and multi-task in assisting multiple customers every day.

Assist in on-boarding and qualification training of Frontline Application Engineers

Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.

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