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Customer Service Specialist
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Midvale, Utah, United States Salt Lake County Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Salt Lake County with the position of Customer Service Specialist (30 hours/week) - Salt Lake County which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....
Technica Support Specialist
2 months ago
Our Story:
Our disability case management software was designed to simplify the process of managing caregiving for individuals with disabilities. Our founders have almost two decades of experience in the industry, and they have seen firsthand the challenges faced by caregivers, clients, and families. Drawing on this wealth of experience, they have created a solution that streamlines every aspect of caregiving, from managing schedules and budgets to billing Medicaid and hiring employees. With giv.plus, you can save time, reduce costs, and provide better care for those who need it most. Join us in our mission to make disability care management more accessible, efficient, and effective.
Position Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support related to phone applications, software, and account setup. The role involves responding to inquiries, isolating problems, and determining and implementing solutions.
Summary of Roles and Responsibilities:
- Respond to client queries in a timely and accurate manner via phone, email, or chat.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Walk clients through the problem-solving process.
- Assist in the creation and maintenance of user accounts, passwords, and security levels.
- Provide support for the installation, configuration, and maintenance of our phone application.
- Document customer interactions, technical procedures, and troubleshooting steps.
- Prepare and submit regular reports on the status of customer issues and resolutions.
- Maintain a knowledge base of technical solutions and procedures.
- Participate in training and professional development opportunities to stay updated on the latest technology trends and solutions.
Required Abilities/Skills:
- Proven experience as a Technical Support Specialist or other customer support role.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Customer-focused attitude with a commitment to providing excellent service.
Education and Experience:
- Minimum of 1 years of experience in customer service or a related field.
- High school diploma or equivalent.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Why You Should Join Us:
- Competitive Pay.
- Voted Best Company to Work for in UT.
- Hybrid work environment.
- 100% Employer paid Health, Vision, and Dental plan.
- Paid Holidays.
Giv. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
