Client Support Specialist

2 weeks ago


Midvale, Utah, United States EmergencyMD Full time
Position Overview:
Xidax is actively seeking a dedicated Client Support Specialist to enhance our customer service team. At Xidax, we pride ourselves on delivering exceptional technological experiences that stand out in the industry.


We are looking for a passionate and skilled individual who will be instrumental in boosting customer satisfaction, offering technical assistance, and ensuring a seamless computer purchasing journey.

Key Responsibilities:
- Deliver outstanding customer support through various communication channels to address technical challenges and sales inquiries.
- Provide customers with advantageous sales solutions and financing alternatives.
- Resolve billing issues, service inquiries, and other customer concerns.
- Assist clients in selecting new computers or upgrading their existing systems.
- Facilitate new sales by understanding customer needs and recommending suitable products and services.
- Maintain comprehensive records of customer interactions, including inquiries, complaints, and resolutions.
- Stay informed about product knowledge and industry developments to effectively assist and guide customers.
- Collaborate with sales and technical teams to enhance customer service and sales strategies.
- Participate in training sessions to improve product knowledge and customer service skills.


Desired Qualifications:
- Exceptional communication skills and a professional phone demeanor.
- Minimum of 2 years of experience in customer relations.
- Comfortable working in a sales-oriented environment.
- Typing speed of 40+ words per minute.
- Familiarity with current PC hardware.


- Ability to work full-time with flexible scheduling, including weekends.


- Strong understanding of computer hardware and software.
- Excellent troubleshooting skills and the ability to provide clear guidance to customers.
- Strong organizational abilities and attention to detail.
- Capability to work independently as well as collaboratively within a team.
- High school diploma or equivalent; a degree in a relevant field is advantageous.

What We Offer:
- Competitive starting pay with performance-based bonuses.
- Opportunities for career advancement and professional growth.
- A vibrant workplace culture that values our employees.
- Comprehensive training programs led by industry experts.
- Employee discounts on technology products and services.
- Eligibility for full medical, dental, and vision insurance after a designated period.
- A supportive work environment that fosters teamwork and innovation.


Xidax is committed to providing equal employment opportunities to all individuals, regardless of any legally recognized protected class.



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