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Subscription Service Support Specialist

2 months ago

Midvale, Utah, United States GoEngineer Full time

About the Role:
GoEngineer is in search of a dedicated and customer-oriented Subscription Service Support Specialist. This role encompasses responsibilities such as reviewing renewal proposals, aiding in modifications, and ensuring the accuracy of our CRM system. The ideal candidate will demonstrate the ability to handle a substantial volume of quote requests while maintaining exceptional attention to detail. This position is crucial in helping the department meet its renewal objectives on a monthly, quarterly, and annual basis.

Your Key Responsibilities:

  • Customer Interaction: Serve as the primary support representative for our subscription services, delivering prompt and courteous assistance to subscribers through various communication methods.
  • Quote Generation: Utilize established templates to create renewal quotes for subscription services.
  • Team Collaboration: Work closely with internal teams to resolve recurring challenges and improve the overall customer experience.
  • Record Keeping: Maintain comprehensive documentation of customer interactions, issues, and solutions within our CRM system.
  • Information Gathering: Collect all necessary data using multiple systems and coordinate with sales and renewal account managers to ensure renewal quotes are accurate.
  • Pricing Verification: Review and confirm that pricing aligns with the latest price lists.
  • Timely Completion: Ensure monthly quote generation is completed promptly to maintain workflow efficiency.
Qualifications:
  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Demonstrated experience in customer service or support, ideally within a subscription-based environment.
  • Outstanding verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Empathetic and patient, with a commitment to providing exceptional customer service.
  • Ability to manage multiple tasks and work effectively in a dynamic environment.
  • Familiarity with customer relationship management (CRM) software and support tools.
  • Excellent organizational skills and meticulous attention to detail.
Compensation and Benefits:
This is a full-time position with a competitive hourly wage and benefits. The role offers flexibility for either in-office or hybrid work arrangements.

What We Offer:
At GoEngineer, we value our employees and strive to create an inclusive culture that respects diverse experiences. We are committed to ensuring that both our employees and customers are at the center of our operations, fostering an environment where everyone feels welcome from day one.

Benefits Include:
  • Generous PTO program starting from the first day of employment.
  • 401(k) plan with up to a 6% company match, fully vested from day one.
  • Choice of medical plans with corresponding FSA or HSA options.
  • Employer contributions to HSA for participants in the High Deductible Health Plan.
  • Employer-paid life insurance with optional supplemental coverage.
  • Employer-paid short-term and long-term disability benefits.
  • Comprehensive dental, vision, and other ancillary benefits.