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Customer Support Specialist
2 months ago
Xidax is seeking a Customer Experience Representative to enhance our commitment to delivering exceptional service. In this role, you will play a vital part in ensuring a remarkable technological journey for our clients. We are looking for a passionate individual with experience in customer service, technical assistance, and sales to elevate customer satisfaction and provide exemplary support.
Our mission is to offer outstanding customer interactions and innovative products that cater to our clients' varied requirements.
Key Responsibilities:
- Deliver customer assistance through multiple channels to resolve technical challenges and sales questions.
- Guide customers in choosing products and services that align with their preferences.
- Document customer interactions and transactions accurately.
- Keep abreast of product information and industry developments.
- Work collaboratively with sales and technical teams to refine customer service approaches.
Qualifications:
- Strong communication abilities.
- Prior experience in customer engagement.
- Familiarity with contemporary PC hardware.
- Capability to diagnose technical problems.
- Excellent organizational skills.
- High school diploma or equivalent required.
Perks:
- Competitive starting salary.
- Performance-based bonuses.
- Employee discounts on various products and services.
- Comprehensive medical, dental, and vision coverage.
- Opportunities for professional development.
- A vibrant and inclusive workplace culture.
Become part of a company that values equal employment opportunities and strives for excellence in customer service.
