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Director of operations and client satisfaction

4 months ago

Fort Lauderdale, United States Premier Protection Insurance Services, LLC Full time

Are you ready to be a part of a revolution for high-net-worth clients? Want to be a leader in a rapidly growing agency that's disrupting the insurance industry? Want to make more money than anything in a comparable firm or position with recurring revenue and a HUGE upside for equity in the company with a path to partnership?  

Where can you get all this and work hand and hand with a serial Entrepeneur, speaker and mentor with a proven track record of success?

We are a specialized property and casualty insurance agency who is disrupting the world of high-net-worth Entrepeneur's insurance and risk management at PPIS, we are not just about policies and claims; we are all about people. Our company culture is designed to allow you to thrive both personally and professionally, ensuring you feel valued and empowered in your career. We take pride in positively impacting on our teams as well as our clients' personal and professional goals. We are seeking a dynamic Director of Operations and Client Satisfaction to join our team and show us how to elevate our client experience to the 5-star concierge level of innovation and service excellence. We need you to take us to the next level 5 STAR and above

The director of operations and client satisfaction will serve as a key leader in our organization, acting as the primary liaison between the CEO and the rest of the team. This role is crucial in ensuring the seamless execution of the company's operations while upholding and nurturing our core values, behaviors, and culture. Additionally, the Director of Operations and Client Satisfaction will play a pivotal role in establishing and maintaining systems of accountability throughout the organization.

Are you passionate about your career and personal goals? Look no further We offer a dynamic and solution-oriented work environment filled with high achievers. At our company, individual personal and professional growth is nurtured, and performance is rewarded significantly more than with our competitors.

Get ready to immerse yourself in a fun, vibrant atmosphere surrounded by top-notch talent and positive personalities. We pride ourselves on being a retail specialty boutique insurance agency that caters to high-net-worth entrepreneurs.

What You'll Do:

As the Director of Operations and Client Satisfaction, you will be at the helm of ensuring our operations run smoothly while our clients remain exceptionally satisfied. Leading a dedicated team of 16 professionals, you will:

  • Oversee Daily Operations: Ensure efficient and effective operational processes across all departments.
  • Enhance Client Satisfaction: Develop and implement strategies to continually improve client experiences and satisfaction rates.
  • Team Leadership: Inspire, mentor, and manage your team to achieve high performance and professional growth.
  • Quality Assurance: Monitor and ensure adherence to company standards and regulatory requirements.
  • Operational Strategy: Collaborate with the other department leaders to develop and execute operational strategies that support our growth and disruption in the market.
  • Process Improvement: Identify areas for operational improvements and lead initiatives to streamline processes.
  • Customer Feedback: Analyze customer feedback and data to drive service enhancements and innovation.

Qualifications:

  • Education: Bachelor's degree in business administration, Management, or a related field; MBA or advanced degree preferred.
  • Experience: Minimum of 5 years in a senior management role, preferably as a director or a head of a department. Insurance / Operations / 5 Star hospitality / or other / we are willing to pull from other industries as long as you have experience to operate at a 5-star level
  • Leadership: Proven track record of leading and managing diverse teams with a focus on operational excellence, cultural alignment, and accountability.
  • Strategic Thinking: Strong strategic planning and execution skills, with the ability to translate vision into actionable plans.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Cultural Awareness: Deep understanding of how to build and maintain a strong organizational culture.

Why Premier Protection Insurance Services?

  • Growth Opportunities: Join a rapidly expanding agency where your career can grow as fast as your ambitions.
  • Innovative Culture: Work in an environment that encourages creative thinking and values your input.
  • Community Impact: Be part of a company that gives back to the community and makes a positive impact.
  • Supportive Environment: Thrive in a culture that supports work-life balance and professional development.

If you are passionate about operations and customer satisfaction and are ready to make a significant impact in an industry-leading company, we want to hear from you. Apply today to join our team and be part of our exciting journey

Elon Musk once said, "My biggest mistake was hiring team members for their skills and not their personalities." Join our team and become part of a remarkable group of individuals who are not only skilled but also bring vibrant personalities to the table.

We can't wait to hear from you Apply now and embark on a rewarding career journey with us, where you'll earn an average of 30% more than the industry average, thanks to our competitive salary and commission structure.