Senior Service Engineer
1 week ago
We are seeking a highly skilled Senior Service Engineer to join our Electrification Service division. As a key member of our team, you will be responsible for delivering exceptional customer service and executing complex service work to meet customer expectations.
Key Responsibilities- Contribute to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensure customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
- Coach technicians and engineers and supervise complex site activities.
- Bachelor's Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of related engineering / field experience).
- Minimum of 5 years of field engineering experience.
- Demonstrated ability to build strong interpersonal and customer service skills.
- Preferred technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.
- Experience in the repair and refurbishment of (LV) Low Voltage and (MV) Medium Voltage circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Switzer Relays).
- Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems, and Programmable Logic controllers a plus.
- Knowledge of industrial customer base in geographical area.
- Ability and willingness to travel approximately 70% as required.
- Ability and willingness to possess and maintain a valid passport and driver's license.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency.
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