Administrative Assistant
1 month ago
Description
The Land Information and Tax Services (LITS) department is seeking an Administrative Assistant to provide administrative, training, project management, and technical support for the optimal operation and management of the County Recorder/Registrar of Titles Office division. This position reports to a Chief Deputy Recorder within that division.Employees of LITS play an integral part in making Hennepin County a great organization; one that provides taxpayers and citizens with easily accessible and time saving services they need while leading the way in implementing e-government solutions.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours: This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street, Minneapolis, MN 55487, and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. (only on open competitive postings)
About the position type :
This is a full-time, benefit earning position.
This position is internally classified as an Administrative Assistant.
To view the job classification specification, click here.
In this position, you will: Provide project management, business analysis, and administrative support for a wide range of division operational initiatives and process improvement efforts focusing on quality control and customer service. Assist in planning, implementing, and improving quality control and customer service training and performance assessment techniques and methodologies; act as a training resource by conducting work review, preparing and updating training materials, and conducting training sessions. Act as key back-up resource in supporting miscellaneous administrative duties related to online subscription service, including contract management, billing, account management, and customer service. Investigate and recommend policy improvements related to feedback provided by staff and customers on service delivery and general operational procedures. Provide subject matter knowledge for staff in all areas of real estate document recording, indexing, certificate of title management and customer service in operational, project work, and supply coverage in processing daily work based on submission volumes, resource availability and statutory compliance status. Need to have: One of the following:Four years or more of experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.Note: General administrative work is defined as the administration and/or management of programs, policies, and/or budgets.Bachelor's degree or higher in public administration, business administration, or another field appropriate to the position. Nice to have: Two years or more of recording, indexing, and researching real estate documents, with a knowledge of underlying policies and statutes. Experience:With application of basic project management and process improvement principles.Organizing large volumes of work effectively, managing time and meeting deadlines.Developing and executing training materials and programs.With public speaking and formal business presentation skills.With archival records management. Knowledge of SharePoint, Power BI, Excel, and basic technology troubleshooting methods.
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