Customer Experience Account Manager

3 weeks ago

Tallahassee, Florida, United States Danfoss Full time
Job Description

Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensures all customer needs and expectations are met. You will engage customers through Salesforce cases, calls, and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's. You will act as the voice of the customer to other departments such as Technical Support, Logistics, Manufacturing, Key Account Managers, Product Managers, etc., to deliver an excellent customer experience. Admin duties include order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

This position does not offer visa sponsorship or relocation. This is an onsite position at our facility in Tallahassee, FL.

Job Responsibilities

Essential Functions, Key Tasks, & Responsibilities: (include the following, other duties may be assigned)


• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

• Engages customers to collect and validate monthly and annual material forecasted requirements.

• Proactively engage customers to review outstanding orders to ensure volume on order matches with forecasted demand.

• Processes transactions such as sales orders, product returns, and exchanges.

• Achieves profitable growth to meet team and individual goals while enabling an excellent customer experience.

• Applies the appropriate knowledge and expertise through ongoing learning and self-development.

• Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.

• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.

• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution

• Must be able to work in a fast-paced environment with multiple competing tasks and demands.

• Strong analytical, critical thinking skills, and problem-solving skills.

• Must have a high level of interpersonal skills and the ability to handle sensitive and confidential situations.

• Demonstrate calmness under pressure and maintain the ability to be accurate and factual

Background & Skills

Essential Functions, Key Tasks, & Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Minimum 2 years experience working in a customer-facing service role for a manufacturer OR Minimum 2 years experience working in an account manager role for a manufacturer.

Associate degree in business administration or equivalent

Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone

Excellent interpersonal, written, and oral communication skills

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Preferred but not required:

SAP experience in SD (Sales & Distribution), including advanced returns management & planning

Experience in CRM systems, preferably Salesforce

Experience working in Danfoss, or a similar business that has matrix organizations across different countries/regions

Experience working in a start-up business

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.s not mandatory to master these.

Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Personal Insurance
  • Opportunity to join Employee Resource Groups
  • State-of-the-art virtual work environment
  • Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


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