Customer Service Advocate

7 days ago


Tallahassee, Florida, United States sagesure Full time

About the Role:

We are seeking a highly motivated and customer-focused Claims Service Representative to join our team at SageSure. As a Claims Service Representative, you will be responsible for providing exceptional service to our policyholders, agents, and other customers by handling inbound claim inquiry calls and emails, providing guidance and assistance with claim handling procedures, and collaborating with team members and business partners to deliver a high-quality experience.

Key Responsibilities:

  • Handle inbound claim inquiry calls and emails in a timely and professional manner
  • Provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance with claim handling procedures
  • Collaborate with team members and business partners to ensure seamless communication and efficient issue resolution
  • Document all calls and related correspondence using proprietary tools and office processes
  • Provide prompt, courteous, and excellent service to internal and external customers
  • Identify service opportunities and suggest innovative ideas for improvement
  • Handle multiple tasks while meeting established service requirements and standards
  • Act with a sense of urgency and take ownership of aspects of call management and escalation of issues
  • Ensure issues are referred to appropriate areas and involve leadership when necessary

Requirements:

  • 1 to 3 years of customer service work experience
  • Professionalism and accountability
  • Effective and service-focused communication skills
  • Strong decision-making and problem-solving skills
  • Track-record of success in managing multiple, diverse, and concurrent work activities
  • Acute forward-thinking skills
  • Exceptional interpersonal skills, emphasis on building rapport
  • High regard for accuracy and providing top-level service

About SageSure:

SageSure is a leader in catastrophe-exposed property insurance, pioneering ways people protect their American Dream. We are a Best Places to Work in Insurance Recipient for four years in a row (2020-2023) and are committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

We are a proud Equal Opportunity Employer and actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin.



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