Product Operations

1 month ago

San Francisco, California, United States Lumos Full time

In 2011, Marc Andreessen famously said, "Software is eating the world." 10+ years later, software hasn't just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company's DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: IT

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn't buy yet another tool "promising" a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can't forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x'd with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you'll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world.



About the Role

As the first Product Operations Manager on this team, you're stepping into a transformative role with the opportunity to help us define & scale our operations motion. Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs.

In this role, you'll own everything to do with our customers' software spend data. You'll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us. You'll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth.

Your Responsibilities

  • Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities. You'll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well as establishing internal process needed to ensure this is the case.
  • Lead by Doing: We are a small and scrappy team. Alongside your PM counterpart, you will be responsible for interpreting complex vendor agreements, transcribing their details into our system, and verifying that automatically transcribed agreements are accurate.
  • Enable Customers with Data: Develop our internal database of pricing benchmarks & negotiation tips, ensuring that customers are getting the best price on their software renewals. Identify new and novel ways for our customers to save using Lumos data, and work with product & customer success to translate those insights to customer action.
  • Influence Product Direction: Build subject matter expertise within the software spend management category, act as a "voice of the customer", and share insights you're learning with your engineering, product, and design counterparts. Collaborate with your EPD organization to improve our internal and in-product automation, shape the vision for how we help customers save on SaaS, and build a product that delights customers.

What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit

Thank you for considering Lumos

Benefits and Perks:
  • Remote work culture (+/-4 hours Pacific Time)
  • Medical, Vision, & Dental coverage covered by Lumos
  • Company and team bonding trips throughout the year fully covered by Lumos
  • Optimal WFH setup to set you up for success
  • Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • Up to (4) months off for both the Birthing & Non-birthing parent
  • Wellness stipend to keep you awesome and healthy
  • 401k contribution plan

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