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Product Operations Lead

2 months ago

San Francisco, California, United States Cash App Full time
Job Overview

Company Overview:
Founded in 2013, Block initiated its journey with a vision to simplify peer-to-peer transactions. Cash App has evolved from a straightforward application into a multifaceted financial ecosystem, offering innovative products like Afterpay/Clearpay, aimed at enhancing the way our 47 million monthly active users manage their finances.

Our workforce spans across various global locations, fostering a culture of innovation, teamwork, and significant impact. With a history of remote collaboration, many roles are designed to be performed from anywhere within the operational regions of Cash App, ensuring that all employees remain engaged, productive, and satisfied.

Role Responsibilities

The Strategy and Operations division at Cash App is tasked with constructing, managing, and innovating the essential frameworks that empower Cash App to emerge as a leading primary banking service in the United States. Within this division, the Product Operations team is dedicated to establishing and enhancing vital product management methodologies, frameworks, and tools. This team plays a crucial role in supporting the Head of Product by managing and refining the product development lifecycle, overseeing product-related operations, coordinating the roadmap, and ensuring the delivery of impactful and compliant products to our clientele.

Key Projects:

  • Enhancing the product development workflow to guarantee the launch of innovative, impactful, and compliant offerings.
  • Creating a centralized repository for cross-functional stakeholders to monitor the product roadmap.
  • Developing a prioritization framework to allocate resources effectively and empower Product Managers to launch products autonomously.
Qualifications
  • Experience: A minimum of 5 years in management consulting, product management, strategy and operations, or program management within a product-centric organization.
  • Product Management Background: At least 2 years of experience as a Product Manager, in Product Operations, or in a supportive role for product, engineering, or design teams.
  • Process Optimization: Proven ability to identify organizational challenges and devise processes to address them.
  • Organizational Expertise: Exceptional organizational capabilities with a strong attention to detail.
  • Technical Skills: Demonstrated success utilizing no-code tools such as Airtable.
  • Communication Proficiency: Excellent written and verbal communication skills, with the ability to distill and present extensive information effectively.
  • Cross-Functional Collaboration: A solid track record of executing cross-functional initiatives requiring coordination among multiple stakeholders.

Preferred Qualifications:

  • Product Development Knowledge: Familiarity with the product development lifecycle.
  • FinTech Background: Experience in the Consumer FinTech sector.
Location

Position is US-based, preferably within the PST timezone. Remote work is acceptable.

Additional Information

Block adopts a market-driven approach to compensation, which may vary based on geographic location. The starting salary for the successful candidate will be determined by job-related skills, experience, qualifications, work location, and market conditions. Salary ranges may be adjusted in the future.

Employee Benefits Include:

  • Comprehensive healthcare coverage (Medical, Vision, and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans with company matching
  • Employee Stock Purchase Program
  • Wellness initiatives, including access to mental health resources, financial planning, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Generous paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour for every 26 hours worked, capped at 80 hours per calendar year for non-exempt employees)
  • Learning and Development opportunities
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further elaborated in Block's policies. This role is also eligible for participation in Block's equity plan, subject to the applicable terms and conditions.

Block is committed to fostering an inclusive economy where all customers have equal access to opportunities, and we strive to uphold these values within our workplace. We are an equal opportunity employer, evaluating all employees and applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We are dedicated to ensuring a fair and inclusive interview process, providing reasonable accommodations to disabled applicants throughout the recruitment journey. We encourage candidates to communicate any necessary accommodations with their recruiter, who will handle these requests confidentially.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws.