Sr. Manager, GTM Systems and Operations

Productboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The Sr. Manager, GTM Systems & Operations plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success. You will report to the VP, Global GTM Operations and be responsible for developing and executing strategic initiatives to enhance the effectiveness of our GTM organization. This includes implementing and maintaining the GTM Ops tech stack. You will work with GTM Leadership to understand the current processes leveraged by their respective teams and work to build the infrastructure to efficiently support them with an eye on continual process improvements. The tech stack you build and maintain should be capable of producing seamless reporting and insights for members of the Executive and Leadership teams. You are highly intelligent, hardworking, driven, passionate and highly coachable. This is an opportunity to join a high caliber cross functional team on a journey to build a generational company together.

Role & Responsibilities:

• Administration of core GTM tech stack, such as SFDC, LeanData, Clari, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc.
• Work with GTM leadership to drive business outcomes through infrastructure; projects will require documenting requirements, scoping solutions, and developing solutions
• Manage Salesforce Administrator in their day to day tasks and responsibilities
• Ability to build systems architecture with eye towards future scale but flexibility to solve current state business requirements
• Ensure systems architecture is set up to drive reporting requirements and ability to create effective dashboards in Salesforce or other BI tools
• Regularly evaluate new GTM Ops technologies in market with eye towards continual improvement and enhancement of GTM operational efficiency
• Deliver complex projects across multiple work streams, building effective business partnerships, and leading successful process and transformation initiatives
• Ensure data accuracy, completeness, and consistency across all GTM systems and tools
• Overall management and execution of Salesforce-related infrastructure changes and records management
• Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner
• Partner with Enablement to create and disseminate tech/tools training
• Own Vendor relationships and renewals for tooling.

Required Qualifications:

• Highly intelligent. High EQ. Self-aware, Coachable. Resourceful. Humble
• Entrepreneurial/Builder mindset. Strong communication skills.
• Experience Implementing GTM systems around CPQ, CLM, and commissions
• Analytical. Leverages data where possible to GTM process and productivity
• Minimum of 4-7 years of experience in GTM systems and business process operations
• Expert proficiency in core revenue teck stack technologies such as SFDC, Outreach, LeanData, ZoomInfo, and Gong
• Strong business acumen and demonstrated ability to collect and analyze data and translate into business insights
• Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders' point of view
• Excellent Communication Skills: Ability to concisely explain complex cross-functional processes
• Ability to create clear/simple documentation - process guides & diagrams
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholder
• Experience working for an innovative high growth tech company (SaaS, IT infrastructure or similar preferred)

Preferred Qualifications:

• Bachelor's Degree
• Salesforce Administration
• Experience with technology stack (Outreach, LeanData, ZoomInfo, Gong, Clari, Looker)
• People management experience

About Productboard

Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight.

That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Prague, Vancouver, London, Dublin, and Brno, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

• Join at the golden startup age — established stability with large space for innovation and individual impact
• You'll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You'll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open communication, we don't waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.