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Contact Center Representative
2 months ago
Job Description
What's in it for you as a Contact Center Representative:
Training and ongoing coaching to learn highly desired skills for career development.
Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
Greater Good: 16 hours paid volunteer time per year
Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Contact Center Representative:
Monday - Thursday, 8:00 am - 5:00 pm
Rotating Fridays, 9:00 am - 6:00 pm
Rotating Saturdays, 9:00 am - 1:00 pm
Flexibility required - extended hours, based on company needs
What you'll do as a Contact Center Representative:
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
Educate members on credit union products and services.
Process basic financial transactions: transfers, check orders, loan payments.
Meet key performance indicator (KPI) metrics to maintain top-tier member support
Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
Qualifications:
Qualifications
Must Have as a Contact Center Representative:
Must have a pleasant and professional speaking voice.
Confidentiality and attention to detail is a must.
Someone who can confidently talk with a variety of people.
Teachable, can-do attitude, a sense of humor :)
Nice to Have as a Contact Center Representative:
Bilingual in Spanish and English.
Previous Call Center experience.
Previous Financial Institution experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.