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Retail Sales Representative
2 months ago
Reports To: Store Manager
Classification: Non-Exempt
Position Type: Full-Time and Part-Time
This job description aims to delineate the primary responsibilities, qualifications, and scope of the role, but does not restrict the employee or Hemline to only the tasks identified herein. We encourage employees to contribute their skills, experiences, ideas, and innovations to support our success.
Job Overview:
The Retail Sales Representative plays a vital role within the Retail department at Hemline. This position is centered on enhancing the customer experience in-store through expert product knowledge, maintaining store aesthetics, and fostering customer loyalty. Teamwork with fellow associates is essential for a harmonious and effective work environment. Proficiency in Shopify is crucial, and all tasks are performed under the direction of the Store Manager. The Retail Sales Representative exemplifies Hemline's core values and dedication to customer-focused operations.
Key Responsibilities:
- Exhibit initiative and urgency in preparing the sales floor for daily operations.
- Deliver outstanding customer service by providing personalized assistance, sharing product knowledge, and addressing inquiries to ensure a superior shopping experience.
- Uphold visual merchandising standards by adjusting apparel on displays according to established guidelines.
- Educate and inform colleagues about merchandise standards, contributing to a knowledgeable and high-performing team.
- Build lasting relationships with customers, encouraging loyalty and repeat business.
- Set, assess, and surpass customer service goals, including customer retention and satisfaction metrics.
- Go above and beyond to guarantee customer satisfaction, embodying a customer-first philosophy.
- Inspire customers with an aspirational approach that reflects our brand culture and values.
- Organize and maintain inventory on the sales floor, ensuring cleanliness and aesthetic appeal throughout the day, with particular attention before closing.
Required Skills:
- Proficiency in Shopify for efficient navigation and usage.
- Familiarity with user functionality across various devices, with additional Shopify knowledge considered advantageous.
- Exceptional customer service skills, demonstrating empathy, active listening, and problem-solving capabilities.
- Able to assist with merchandise carry-out and loading, ensuring a seamless shopping experience.
- Strong support for retail customers, aiding in inquiries, purchases, and after-sales assistance.
- Effective selling skills, utilizing product knowledge and interpersonal abilities to drive sales.
- Skilled in securely and attractively wrapping and bagging merchandise.
Education and Experience:
- High school diploma or equivalent.
Additional Qualifications:
- Excellent communication and interpersonal skills.
Work Environment: This role primarily occurs in a retail store setting, with occasional office interactions.
Physical Requirements:
- Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, and communicate verbally.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
- May need to lift and/or move objects of moderate weight.
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
Work Hours: Regular working hours are from 9:45 a.m. to 7:00 p.m., Monday through Sunday, with flexibility to adapt to the dynamic nature of the retail environment.
Disclaimer:
- This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
- This job description does not constitute or should be construed as a promise of employment or as a contract between Hemline and any of its employees.
About Hemline:
Founded in New Orleans in 1994, Hemline is dedicated to providing high-quality, unique merchandise to the fashion-forward woman while building lasting customer relationships rooted in the trusted Hemline name and reputation. With over 30 locations, Hemline offers a personalized shopping experience by curating on-trend women's clothing, shoes, and accessories that empower women to feel and look their best.
