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Customer Care Representative

2 months ago

Austin, Texas, United States VanderHouwen Full time

Customer Support Representative

Our organization is seeking a Customer Support Representative. This position plays a vital role in delivering exceptional service standards and ensuring high levels of customer satisfaction within a fast-paced project environment.

This position requires onsite presence.

Key Responsibilities of the Customer Support Representative

  • Address customer inquiries and concerns through various communication channels with professionalism and efficiency.
  • Diagnose issues and offer prompt solutions to customers, ensuring a smooth service experience.
  • Maintain a comprehensive understanding of company offerings and software tools to effectively assist customers.
  • Record customer interactions, transactions, feedback, and complaints for ongoing improvement.
  • Work collaboratively with technical teams to report persistent issues and recommend enhancements.
  • Relay customer feedback to relevant departments to help refine customer services and project results.

Qualifications for the Customer Support Representative

  • Demonstrated experience in customer service or call center roles.
  • Reliable and capable of managing responsibilities in a dynamic environment.
  • Exhibits strong problem-solving and decision-making abilities.
  • Proficient in various software applications and quick to learn new technologies.
  • Excellent communication skills, both oral and written.
  • A high school diploma is required; additional education or certification in customer service or related fields is advantageous.

Compensation: $18-$22/hr. (Depending on Experience)

Benefits

Eligible contractors may receive benefits including medical, dental, vision, life insurance, short and long-term disability, and a matching 401k plan.

About VanderHouwen

VanderHouwen is a distinguished, Women-Owned, WBENC certified staffing firm. Established in 1987, VanderHouwen has successfully placed skilled professionals across the Pacific Northwest and nationwide. Our recruitment teams specialize in Technology and IT, Engineering, or Accounting and Finance career sectors. We prioritize building meaningful, professional relationships with each candidate while developing a deep understanding of our clients' staffing needs and workplace environments. Partner with us to advance your career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.