Guest Service Agent

2 months ago


Falls Church, Virginia, United States Hilton Garden Inn Falls Church Full time

About the Property

The Hilton Garden Inn Falls Church is nestled in the heart of Falls Church, the "Little City," a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighbourhood is a treasure of its own, with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity. We're within walking distance of the Cherry Hill Farmhouse and The State Theatre. The West Falls Church metro station is a mile away, the Shops at Tysons Galleria are nearby, and it's a short walk to the Washington & Old Dominion Trail, where you can ride, walk, skate, or run the paved 45-mile trail from Shirlington to Purcellville, Virginia. The hotel offers a distinctive food and beverage option in the Garden Grill and Bar enjoyed by guests and locals alike. The meeting and event space creates an atmosphere enjoyed by many, capable of creating a productive yet comfortable environment for business purposes and events that are memorable for families, organizations, or professional gatherings.

Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:Greet Guests warmly, assist with guest expectations, needs and questions
Knowledge of hotel services and local attractions
Process inbound telephone calls in a friendly and efficient manner
Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
Interact with co-workers in a friendly and helpful manner
Act as advocate for other departments (housekeeping, engineering and food & beverage)
Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
Assist with front office cleanliness, inventory supplies and manage market operations
Assist in guest shuttle needs
Skills and Abilities:Servant attitude towards others, guests and co-workers
Excellent communication
OnQ experience is preferred
Ability to stand for extended periods of time
Willingness to help others
Willing to learn and grow in other areas of the hotel operation
Source: Hospitality Online
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