![Hilton Garden Inn Falls Church](https://assets.talentronic.com/brands/logos/000/007/413/default/hilton-garden-inn.png?1679953906)
Front Office Manager
2 months ago
About the Property
The Hilton Garden Inn Falls Church is nestled in the heart of Falls Church, the "Little City," a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighborhood is a treasure of its own, with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity. We're within walking distance of the Cherry Hill Farmhouse and The State Theatre. The West Falls Church metro station is a mile away, the Shops at Tysons Galleria are nearby, and it's a short walk to the Washington & Old Dominion Trail, where you can ride, walk, skate, or run the paved 45-mile trail from Shirlington to Purcellville, Virginia. The hotel offers a distinctive food and beverage option in the Garden Grill and Bar enjoyed by guests and locals alike. The meeting and event space creates an atmosphere enjoyed by many, capable of creating a productive yet comfortable environment for business purposes and events that are memorable for families, organizations, or professional gatherings.
DescriptionAs our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.
This position may require flexible scheduling availability.
RequirementsJob Requirements:
- Ensure that departments achieve or exceed guest's service expectations
- Prepare team member schedules in accordance with budgets and business forecasts
- Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
- Recommend local attractions and restaurants for guests to visit
- Inform guests of all hotel services and amenities
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
- Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Job Qualifications:
- Ability to operate hotel PMS Systems
- Ability to multitask, prioritize and manage time
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Source: Hospitality Online
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