Front Desk

1 month ago

Falls Church, Virginia, United States Hilton Garden Inn Falls Church Full time
About The Property:

The Hilton Garden Inn Falls Church is nestled in the heart of Falls Church, the "Little City," a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighborhood is a treasure of its own, with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity. We're within walking distance of the Cherry Hill Farmhouse and The State Theatre. The West Falls Church metro station is a mile away, the Shops at Tysons Galleria are nearby, and it's a short walk to the Washington & Old Dominion Trail, where you can ride, walk, skate, or run the paved 45-mile trail from Shirlington to Purcellville, Virginia. The hotel offers a distinctive food and beverage option in the Garden Grill and Bar enjoyed by guests and locals alike. The meeting and event space creates an atmosphere enjoyed by many, capable of creating a productive yet comfortable environment for business purposes and events that are memorable for families, organizations, or professional gatherings.

Position Summary:

Our Overnight Front Desk/Night Auditor interacts with all guests to meet expectations and create repeat customers as well as provides the following functions:

Essential Functions:

JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.

ESSENTIAL JOB FUNCTIONS:

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Greet Guests warmly, assist with guest expectations, needs and questions
Knowledge of hotel services and local attractions
Process inbound telephone calls in a friendly and efficient manner
Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
Interact with co-workers in a friendly and helpful manner
Act as advocate for other departments (housekeeping, engineering and food & beverage)
Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
Assist with front office cleanliness, inventory supplies and manage market operations
Assist in guest shuttle needs
Skills and Abilities:Servant attitude towards others, guests and co-workers
Excellent communication
OnQ experience is preferred
Ability to stand for extended periods of time
Willingness to help others
Willing to learn and grow in other areas of the hotel operation
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Source: Hospitality Online

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