Operations Director

2 months ago

Chicago, Illinois, United States Ensono Full time

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Collaboration, Curiosity, Passion

Position Summary:

As Director of Storage and Backup Services, you will be driving the operational and engineering aspects of these services for Ensono's strategic client. You will be building and leading a dedicated team of approximately 120 associates globally, with expertise in Storage and Backup Technologies, Project Management, and Service Delivery Management. You will be responsible to achieve highest stability, lower number of incidents, migration and lifecycle of workload, and driving efficiency through automation along with adopting of AI/ML use to achieve utmost application uptime. You are expected to be in the client's office location for two days a week and additionally as needed.

What You Will Do:

  • Develop and enhance strong relationships with this strategic client to create a successful and prosperous engagement
  • Be responsible for complete support, management and sustainability of all open systems Storage and Backup elements for this client
  • Achieve highest stability and uptime for Storage and backup services and exercises, including migration, lifecycle, and disaster recovery services aligned with target state
  • Ensure adherence to service level agreements regarding incident responsiveness, data recoverability, limitations, and availability
  • Adherence to data storage retention policies and create routines for end-users to facilitate storage and backup best practices.
  • Design, Refine, Plan and Test processes for current, new, and modified storage and backup elements along with coordinating release to production
  • Publish Reports and Visibility related to Operational Data, Performance and Capacity Management
  • Establish strong relationships with other vendors and service providers operating within this account
  • Establish trust and rapport with Ensono's client, be an integral part of client's leadership team diligently attending formal and informal meetings virtually as well as in-person
  • Identify opportunities to improve efficiency, through process enhancement and automation maturity
  • Establish relationships within Ensono to create opportunities for learning and collaboration across Ensono Associates.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Required Qualifications:

  • 10+ years of experience with responsibility of managing infrastructure technology and operations, including Storage & Backup services
  • 10+ years of experience with Data Center Infrastructure Management, Project Management, Vendor Management and Security Management
  • Bachelor's degree in related field
  • Positive influencing verbal and written skills to build relationship and to lead
  • Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
  • Comprehensive knowledge of ITIL reference models
  • Proven track record of leading process improvement initiatives, driving change and innovation
  • Excellent written and communication along with interpersonal abilities
  • Ability to thrive in independent and collaborative fast-paced environment, managing priorities properly
  • Familiarity with industry best practices, standard and compliance requirement especially ones relevant to financial services field

Preferred Qualifications:

  • Master's degree in information technology related field
  • Advanced ITIL, including ITIL v3 and v4, certification or training
  • Experience on AI/ML integration into ITSM practices is a plus
  • Public Cloud professional certifications is desired

Why Ensono?

Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

  • Unlimited Paid Day Off (PDO) Plan
  • Two robust health plan options through Blue Cross Blue Shield
  • 401(k) with a generous company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Depending on location, ability to take advantage of fitness centers
  • Wellness program
  • Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email

  • Director of Culinary Operations

    2 days ago

    Chicago, Illinois, United States Casino Gaming Institute Inc Full time

    About Casino Gaming Institute Inc.Casino Gaming Institute Inc. is a leading entertainment company, providing immersive gaming experiences to millions of players worldwide. Our commitment to innovation and customer satisfaction has earned us a reputation as a premier gaming destination.We are seeking a highly skilled and experienced professional to join our...

  • Veterinary Operations Director

    1 day ago

    Chicago, Illinois, United States The VET Recruiter Full time

    OverviewA non-profit veterinary organization dedicated to the welfare of animals at risk of euthanasia is seeking a Veterinary Operations Director. This role is pivotal in overseeing the medical operations across various programs, ensuring the effective delivery of veterinary services and the management of animal care across multiple facilities.Reporting...

  • Veterinary Operations Director

    18 hours ago

    Chicago, Illinois, United States The VET Recruiter Full time

    OverviewA non-profit veterinary organization dedicated to the welfare of at-risk pets is seeking a Veterinary Operations Director. This role is pivotal in managing the medical operations across various programs, ensuring the effective delivery of veterinary services and overall care for animals at multiple sites.Reporting StructureThe selected candidate will...

  • Director of Network Operations

    25 minutes ago

    Chicago, Illinois, United States United Airlines Full time

    United Airlines is seeking a visionary Director of Network Operations to lead our global connectivity strategy. We are committed to becoming the world's leading airline, and this role will be instrumental in ensuring seamless network operations across our vast infrastructure. As a key member of our Digital Technology team, you will oversee all aspects of...

  • Director, IT Finance and Operations

    2 months ago

    Chicago, Illinois, United States American Medical Association Full time

    Director, IT Finance and OperationsChicago, IL (Hybrid)The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part...

  • Director of Concessions Operations

    2 days ago

    Chicago, Illinois, United States Levy Sector Full time

    Job SummaryThe Director of Concessions at Levy Sector will lead the team responsible for creating exceptional experiences for guests. This position involves overseeing all aspects of concessions operations to ensure guest satisfaction, partner relationships, and financial success. The ideal candidate is an experienced leader with a focus on people and...

  • Director of Marketing and Revenue Operations

    2 days ago

    Chicago, Illinois, United States Filevine Full time

    About Filevine: Filevine is a leading provider of cloud-based workflow tools for the legal industry. We have a reputation for delivering intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. Our team of passionate professionals is dedicated to helping organizations thrive. Our success has...

  • Director of Revenue Cycle Operations

    1 month ago

    Chicago, Illinois, United States University of Illinois Chicago Full time

    Director of Revenue Cycle OperationsDirector of Revenue Cycle OperationsHiring Department: UICOMP-AdminLocation: Peoria, IL USARequisition ID: Posting Close Date: 10/21/2024Position SummaryThe University of Illinois College of Medicine in Peoria, Illinois is currently searching for a Director of Revenue Cycle who will oversee initiatives within our Revenue...

  • Director, Sales Operations

    2 months ago

    Chicago, Illinois, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • **Director of Sales Operations**

    1 day ago

    Chicago, Illinois, United States Hero Digital Full time

    About the RoleWe are seeking a highly skilled Director of Sales Operations to join our team at Hero Digital. As a key member of our Commercial team, you will be responsible for driving revenue growth through the development and implementation of sophisticated sales practices.Key ResponsibilitiesDevelop and Implement Sales Processes: Create and maintain...

  • Director, Sales and Operations Planning

    2 weeks ago

    Chicago, Illinois, United States Cresco Labs Full time

    COMPANY OVERVIEWCresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside...

  • Director, Sales Operations Strategist

    18 hours ago

    Chicago, Illinois, United States Copado Full time

    About Copado:Copado is a leading DevOps Platform for Salesforce and the Cloud, empowering enterprises to scale end-to-end software delivery across multi-cloud environments. Our low-code platform unites non-technical admins and pro-code developers on the same system, driving digital transformation for innovative brands.Job OverviewThe Director, Sales...

  • Director of Accounting and Financial Operations

    2 days ago

    Chicago, Illinois, United States Brilliant Staffing LLC Full time

    Our client, a forward-thinking firm dedicated to revolutionizing solutions for creative professionals, is seeking an experienced CPA to fill the pivotal role of Director of Accounting and Financial Operations. This firm prides itself on delivering exceptional client service and embracing technological advancements to stay ahead of industry trends.Why We...

  • Director of Accounting and Financial Operations

    2 days ago

    Chicago, Illinois, United States Brilliant Staffing LLC Full time

    Our client, a forward-thinking firm dedicated to revolutionizing solutions for creative professionals, is seeking an experienced CPA to fill the pivotal role of Director of Accounting and Financial Operations. This firm prides itself on delivering exceptional client service and embracing technological advancements to stay ahead of industry trends.Why We're...

  • Director, Client Support and Operations

    2 months ago

    Chicago, Illinois, United States Upfront Healthcare Full time

    Upfront is hiring a highly motivated Director of Client Support and Operations eager to serve our rapidly expanding client base and take our operation to the next level. Keys to success? Strong customer service orientation and passion, a data driven approach to prioritization, and excellent organizational skills Help us deliver continuous value to our...

  • Regional Sales and Operations Director

    17 hours ago

    Chicago, Illinois, United States Impress Orthodontics Full time

    We are Impress Orthodontics, a leading provider of innovative orthodontic solutions. Our mission is to revolutionize the oral healthcare industry by delivering exceptional patient experiences and driving business growth.We are seeking a highly motivated and experienced Regional Sales and Operations Director to join our team. As a key member of our leadership...

  • Director, Internal Audit. Operations

    2 months ago

    Chicago, Illinois, United States OCC Full time

    What You'll Do:This role will support OCC's Internal Audit team as a "Center for Efficiency" in overseeing the execution, escalation, and completion of the portfolio of audits, validation, and department special projects while working to improve the functions efficiency and effectiveness through innovation and automation. This individual will focus on...

  • Regional Operations Director

    2 days ago

    Chicago, Illinois, United States Vaco Full time

    Job Title: Regional Operations Director - Automotive Fleet ServicesVaco is conducting an exclusive search on behalf of a leading organization within the automotive services industry. This role offers an exciting opportunity for a seasoned professional to oversee the maintenance, repair, and operational efficiency of a large vehicle fleet across multiple...

  • Director, Finance and Operations

    2 weeks ago

    Chicago, Illinois, United States tapwage Full time

    DepartmentEnergy Policy Institute at Chicago (EPIC)About the DepartmentThe University of Chicago Institute for Climate and Energy (CEI) is a groundbreaking effort uniting faculty from across the university to advance society's understanding of our energy and climate future. The Institute combines faculty insights in energy markets and policy, climate systems...

  • Director, Service and Central Office Operations

    2 days ago

    Chicago, Illinois, United States HighTower Advisors Full time

    Job SummaryWe are seeking a highly experienced and skilled professional to lead the strategic direction and operational management of our Central Office Services department. As the Director, Service and Central Office Operations, you will be responsible for ensuring the successful servicing of our advisor teams and ongoing outreach and remediation for...