Director of Concessions Operations
1 week ago
The Director of Concessions at Levy Sector will lead the team responsible for creating exceptional experiences for guests. This position involves overseeing all aspects of concessions operations to ensure guest satisfaction, partner relationships, and financial success. The ideal candidate is an experienced leader with a focus on people and quality standards.
Detailed Responsibilities- Oversee concessions operations, ensuring seamless execution and exceptional guest experiences.
- Recruit, train, and develop a high-performing team of concession staff.
- Drive improvements in guest satisfaction and financial results through data analysis and strategic planning.
- Foster a culture of engagement and teamwork within the concessions department.
- Plan and execute seasonal and event-driven concessions strategies.
- Conduct menu analysis and develop promotions to drive sales and revenue growth.
- Manage cash drops, inventory, and concessions areas to ensure optimal efficiency and profitability.
- Provide coaching and guidance to team members to enhance their skills and performance.
- Maintain accurate financial records and reports, including payroll and subcontractor communications.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Support location activities and properties, including event planning and execution.
- Oversee inventory management and product transfers to ensure seamless operations.
- 5+ years of experience in food and beverage operations, preferably in a leadership role.
- Bachelor's degree in hospitality management or a related field.
- Strong computer literacy and passion for hospitality, with a focus on innovation and customer satisfaction.
- Excellent interpersonal and stakeholder management skills, with the ability to build strong relationships with guests, partners, and team members.
- Ability to work evenings, weekends, and flexible hours as required.
Levy Sector is a leading provider of sports and entertainment hospitality, delivering exceptional experiences at various venues. With a focus on innovation and diversity, Levy Sector has received industry recognition for its excellence in service and operations.
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