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Regional Operations Director

2 months ago

Chicago, Illinois, United States Vaco Full time
Job Title: Regional Operations Director - Automotive Fleet Services

Vaco is conducting an exclusive search on behalf of a leading organization within the automotive services industry. This role offers an exciting opportunity for a seasoned professional to oversee the maintenance, repair, and operational efficiency of a large vehicle fleet across multiple states in the Midwest.

About the Role:

As the Regional Operations Director - Automotive Fleet Services, based in the Chicago area, you will take full ownership of fleet service operations across a wide geographic region. Your primary focus will be on optimizing fleet utilization, ensuring vehicle readiness, and driving profitability through effective maintenance and repair strategies. This role requires significant travel (50-60%) throughout the Midwest, with direct oversight of operations in multiple states.

Key Responsibilities:
  • Operational Leadership:
    • Lead and oversee the performance of fleet services, including maintenance, repair, and vehicle in-fleeting/de-fleeting operations.
    • Manage a fleet ranging from 50,000 to 70,000 vehicles, distributed across multiple states, with direct oversight of 8-10 managers and their teams per site.
    • Develop and implement strategic plans to maximize fleet utilization and ensure the business meets its financial and operational goals.
  • Financial Management:
    • Own and optimize the P&L for fleet services within your region.
    • Forecast, budget, and manage key financial metrics, including warranty recovery, cost per estimate, and technician productivity.
    • Drive cost control initiatives related to parts procurement, vehicle repairs, and vendor management.
  • Team Development:
    • Mentor, coach, and develop team members, including technicians and over-the-counter clerks, to foster a high-performance culture.
    • Set and monitor key performance indicators (KPIs) for service, damage, and fleet readiness.
    • Collaborate with regional managers and HR to manage all aspects of the employee lifecycle, from recruitment to performance management.
  • Vendor & Damage Management:
    • Navigate and manage relationships with multiple vendors responsible for vehicle repairs and parts procurement.
    • Oversee collision repair operations, ensuring cost-effective and timely resolutions.
    • Maintain high standards for vehicle quality, particularly in the sale and auction processes.
  • Strategic Planning & Process Improvement:
    • Identify and drive opportunities for process improvements to enhance operational efficiencies.
    • Collaborate with cross-functional leaders to meet and exceed business objectives.
    • Ensure compliance with all regulatory and safety standards across the region.
Job Requirements:
  • Experience:
    • A minimum of 8 years of management experience, with at least 5 years in multi-site management within automotive repair operations.
    • Proven track record in leading operations within the automotive services industry, particularly with large vehicle fleets.
    • Background in automotive maintenance, repair, or fleet management, with a strong understanding of cost control and process optimization.
    • Experience managing multiple locations and large teams across a diverse geographic area.
  • Skills:
    • Strong financial acumen with the ability to manage P&L and drive cost efficiency.
    • Excellent leadership and team development skills, with a focus on performance management and operational excellence.
    • Proficient in data analysis, strategic planning, and multi-tasking across various operational functions.
  • Location Requirement:
    • Candidates must be based in the Chicago area and be prepared to travel frequently (50-60%) throughout the Midwest.
Compensation & Benefits:
  • Salary: $130,000 - $140,000 base salary, with a 30% bonus potential.
  • Incentives: Short-Term Incentive Plan (STIP) at 30% of the salary, Long-Term Incentive Plan (LTIP).
  • Perks: Company vehicle, company cell phone.
  • Bonus Payment: Prorated based on start date, with annual bonuses paid in April.
  • Excellent Healthcare Benefits