Client Success Specialist

1 month ago

Remote, Oregon, United States CSC ServiceWorks Full time

The CSC ServiceWorks Story

We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview

Position Summary:

Primary responsibility for providing existing client support, managing assigned Book of Business accounts virtually, building customer relationships, providing data-driven recommendations to improve client business performance, supporting customer retention, and improving internal rate of return.

Key Responsibilities:

  • Provide support, guidance, and/or coordination to existing Client inquiries in assigned Book of Business.
  • Conduct client account performance reviews and analyses virtually.
  • Utilize digital tools to identify opportunities to leverage current programs to improve account performance and internal rate of return.
  • Coordinate with Branch Management as needed on unique Client needs to ensure customer retention.
  • Renew customer lease agreements and contracts through negotiation for favorable terms based on projected sales volume.
  • Demonstrate knowledge of customers, industry, competition, and pricing by matching unique service offerings with Client needs.
  • Maintain and update key account information in the CRM.
  • Communicate to/work with supervisor to resolve unique customer concerns/issues as needed.
  • Participate in training new Client Success Representatives as needed.
  • Other duties as assigned.

Benefits & Perks

  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more
  • Education Reimbursement Program
  • Paid employee Referral program

What we're looking for

Required Education & Experience:

  • HighSchoolDiplomaorequivalent; 3-5yearsdirectCustomer Service orAccountManagementexperience; or equivalent combination of education and experience
  • Customer Service/Account Management experience in B2Band/orB2C environments preferred
  • Bachelor'sdegreeinSales,Marketing,orBusinesspreferred

Required Knowledge, Skills, and Abilities:

  • Ability to lead and manage various aspects of sales process – from retaining to renewing – using relationship building and solution-based selling skills
  • Ability to establish credibility with clients and optimize and expand existing relationships
  • Entrepreneurial, forward-thinking mindset and motivation to rapidly improve customer retention
  • Ability to advocate for clients and business partners
  • Strong interpersonal skills/bias to action
  • Ability to tackle challenges with creative and timely solutions
  • Excellent written and verbal communication skills
  • Working familiarity of Salesforce, marketing tools, and various go-to-market strategies
  • A successful track record of presenting information effectively and professionally in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Demonstrated knowledge of Microsoft Office

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.


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