Client Success Specialist

2 weeks ago


Remote, Oregon, United States NICE Full time

At NICE, we continuously push the boundaries of what is possible. Our ambition drives us to be innovators and leaders in our field. If you share our passion for excellence, we have an exciting career opportunity for you.

What does the role entail?

We understand that exceptional customer experiences are built on strong relationships. As a Customer Success Manager at Playvox by NICE, you will be dedicated to fostering long-term engagement and partnerships with a designated group of clients, ensuring their ongoing growth and satisfaction. This position is ideal for a proactive individual who is both strategic and practical, with a genuine desire to support our customers.

How will you contribute?

  • Oversee a comprehensive portfolio of accounts, nurturing relationships to promote sustained adoption.
  • Act as the main liaison, managing client communications through regular check-ins, emails, and formal business reviews alongside cross-functional teams.
  • Establish a trusted advisor rapport with key stakeholders and executive sponsors.
  • Analyze adoption and usage patterns, offering insights based on potential risks and the specific needs of clients.
  • Ensure the overall health of accounts to drive success and growth.
  • Facilitate onboarding processes for new clients.
  • Collaborate with Sales to support the implementation of new accounts.
  • Work alongside technical support to address customer inquiries and technical challenges.
  • Identify growth opportunities within existing accounts to enhance customer value.
  • Provide ongoing training to clients.
  • Deliver product demonstrations.
  • Assist clients in resolving specific use case challenges.
  • Possess a strong understanding of the Playvox platform and comparable SaaS solutions in the contact center sector.
  • Represent the voice of the customer to advocate for improvements across all areas.
  • Project revenue and achieve personal quarterly and annual targets.

What qualifications are we looking for?

  • A Bachelor’s degree in a relevant business or technical discipline.
  • 5+ years of experience in B2B client relationship management within the software or technology sectors, ideally in workforce management, quality assurance, or the contact center industry.
  • Preferred candidates will reside in the Western US, particularly in the Mountain or Pacific Time zones, due to specific work and client requirements.

Additional advantages include:

  • Familiarity with customer success methodologies and best practices.
  • Proven ability to manage multiple priorities and tasks in a dynamic environment.
  • Expertise in the product and capability to lead customer-facing discussions.
  • Skill in identifying growth opportunities and managing sales cycles.
  • Exceptional written and verbal communication abilities.
  • Meticulous attention to detail in all communications.
  • Fluency in Spanish or Portuguese is a valuable asset.

What can you expect?

Become part of a rapidly growing, innovative global organization where teams of top talent collaborate in a dynamic and creative atmosphere. As a market leader, every day at Playvox by NICE offers opportunities for learning and advancement across various roles and disciplines. If you are driven, inventive, and eager to elevate standards, you may find your place with us.

This job description is intended to provide a general overview and may not encompass all responsibilities. Employees may be required to perform other related duties as assigned by their supervisor or management. This organization reserves the right to modify job duties as necessary. This description does not create a written or implied employment contract.



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