Senior Client Success Manager, Enterprise Commercial

2 months ago

Remote, Oregon, United States Omnidian Full time

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

The Client Success Team supports Omnidian's ability to deliver on our Mission Statement through the cultivation of impactful client relationships. The Enterprise CS Team focuses on clients with whom Omnidian has direct contractual engagement and interaction, across both residential and commercial market segments. This role will focus on commercial clients.

What You'll Do

  • Become an expert in Omnidian's Enterprise Commercial business
  • Understand our clients' value calculations for their clean energy investments
  • Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
  • Manage every detail of specific Enterprise Commercial client relationships
  • Become fluent in all contracts and agreements pertaining to your clients
  • Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
  • Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc.
  • Communicate product changes and updates to clients
  • Manage escalations and client relationship risks as they arise
  • Provide reporting across Omindian on client relationship

Who You Are

  • ARTful: accountable, respectful, and transparent
  • An excellent written and verbal communicator and presenter
  • A thoughtful, collaborative and decisive leader
  • Committed to providing an exceptional client experience
  • Adept at understanding many angles of multifaceted problems and synthesizing win-win solutions

Experience You'll Need

  • 2+ years direct work experience in commercial, industrial and/or utility solar industry
  • 4+ years of managing relationships with B2B clients, including ownership of enterprise relationships
  • Familiarity with solar commercial industry standards

Experience That's a Plus

  • 4+ years of total work in the solar industry in any field
  • 7+ years of managing relationships with B2B clients
  • Demonstrated success in cross-functional leadership
  • Experience solving business problems for multiple parties
  • Experience working with Salesforce
  • Ability to negotiate renewal contracts and enforce terms

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We're Proud to Be a Certified B Corp

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

  • Enterprise Customer Success Manager

    2 months ago

    Remote, Oregon, United States Incode Technologies Full time

    REIMAGINE TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality,...

  • Senior Manager, Enterprise Customer Success

    2 months ago

    Remote, Oregon, United States Muck Rack Full time

    Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and...

  • Enterprise Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States Articulate Full time

    Our Enterprise Customer Success Managers (ENT CSM) work with our customers post sale to ensure they get maximum value from their investment in Articulate. The ENT CSM will own a book of accounts within our Enterprise market segment and build and expand relationships with these customers post-sale. The ENT CSM will be responsible for onboarding, driving...

  • Senior Technical Customer Success Manager, Enterprise

    1 month ago

    Remote, Oregon, United States Recharge Full time

    Who we areIn a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is...

  • Enterprise Customer Success Manager Public Sector

    1 month ago

    Remote, Oregon, United States Incode Technologies Full time

    REIMAGINE TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality,...

  • Senior Customer Success Manager, Enterprise

    4 weeks ago

    Remote, Oregon, United States 6sense Full time

    Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our...

  • Enterprise Customer Success Manager

    1 month ago

    Remote, Oregon, United States Augury Full time

    Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world's largest data library, to...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Definitive Healthcare Full time

    At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where...

  • Senior Manager, Commercial Data Management

    1 month ago

    Remote, Oregon, United States Mondelēz International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.Mondelēz International is looking for a strategic leader to shape & transform its commercial master data solutions and processes. In this role, you will have the opportunity to transform how Mondelez's commercial master...

  • Senior Client Success Specialist

    2 months ago

    Remote, Oregon, United States InDebted Full time

    About UsInDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We're fully remote, with a team of over...

  • Client Success Manager, Pressable

    1 week ago

    Remote, Oregon, United States myGwork Full time

    About Us:This inclusive employer is a proud member of myGwork, the largest global platform for the LGBTQ+ business community. At Pressable, we are committed to providing exceptional WordPress hosting services. Our platform is robust, our pricing is competitive, and our team is passionately dedicated to ensuring our clients' success.Role Overview:As a Client...

  • Senior Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States DataCamp Full time

    SENIOR CUSTOMER SUCCESS MANAGER About DataCampAt DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in...

  • VP, Client Success Management

    4 weeks ago

    Remote, Oregon, United States Employer Direct Healthcare Full time

    About Employer Direct HealthcareEmployer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have...

  • Enterprise Account Manager

    4 weeks ago

    Remote, Oregon, United States Immersive Labs Full time

    A product you can believe in. Immersive Labs is the leader in people-centric cyber resilienceWe have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations,...

  • Senior Director, Client Service

    3 months ago

    Remote, Oregon, United States Bounteous Full time

    We are seeking a Senior Director, Client Service to join our growing Health+ Business Unit. This team member genuinely believes everyone deserves access to quality health and human services, shares our passion for innovation in healthcare, and understands the role digital plays in defining the future of healthcare access, engagement, and outcomes. The ideal...

  • Senior Enterprise Account Executive

    3 weeks ago

    Remote, Oregon, United States Comet Full time

    Join us to advance data science and machine learning.Comet is accelerating the machine learning development process for data science and ML teams. From the individual data scientist tracking training runs to the enterprise team moving hundreds of models into production, Comet is the platform used by some of the most innovative builders in the industry. We...

  • Enterprise Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States PatientIQ Full time

    DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the...

  • Enterprise Sales Manager

    4 weeks ago

    Remote, Oregon, United States Tufin Full time

    DescriptionIdentify new sales prospects within the US, working directly with end user prospects and through channel partners. A senior sales professional focused on driving new logo business that will make up the majority of the candidates business. A select number of existing customer accounts will be allocated to upsell and cross sell incremental elements...

  • Senior Manager of Customer Success

    1 month ago

    Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Quisitive Full time

    High performing team members, challenging projects and a great place to work This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions, including...